Associate Manager, HR Tech

As the Associate Manager, HR Technology Solutions, you will help shape and support the future of HR technology for a global organization. You will join the Global HRIS (Human Resources Information System) team responsible for enabling and supporting enterprise HR platforms — including Workday, ServiceNow, Kronos, custom applications, analytics solutions, and related technologies — serving employees across 60+ countries. This role will primarily support and help evolve our ServiceNow HRSD platform while also contributing across the broader HR technology ecosystem. The ideal candidate enjoys solving business problems through technology, thinks across systems rather than within silos, and is excited to continuously learn and grow. You will partner closely with HR, IT, vendors, and global stakeholders to deliver scalable, practical, and sustainable technology solutions that improve employee experience and operational efficiency. We are looking for someone who can work across multiple platforms rather than a specialist focused on a single platform. We are looking for someone with strong technical aptitude, curiosity, and problem-solving ability who can develop across multiple technologies and help evolve our HR technology ecosystem over time. Work Mode: On-site Location: Racine, WI Responsibilities: Configure, support, and optimize HR technology platforms with a primary focus on ServiceNow HRSD, while also contributing across Workday, analytics solutions, integrations, and related systems Analyze business challenges and translate requirements into scalable and sustainable technology solutions Build and support integrations between enterprise systems to ensure accurate and reliable data flow Troubleshoot technical and process-related issues while coordinating resolutions across teams and vendors Support platform enhancements, upgrades, testing activities, and post-deployment validation efforts Collaborate with HR, IT, and business stakeholders to improve workflows, automation opportunities, and employee experience Contribute to HR technology roadmaps by identifying process improvements and platform enhancement opportunities Develop and maintain reports, dashboards, and data visualizations to support operational and strategic decision-making Create and maintain technical documentation, process documentation, and training materials Coordinate and oversee external vendors and outsourced resources to ensure delivery quality and operational effectiveness Stay current on HR technology trends, automation capabilities, and best practices across enterprise platforms Experience You'll Bring: Bachelor’s degree and a minimum of 5 years of relevant experience in HRIS, business systems, enterprise applications, or related technical fields Experience supporting or configuring Human Capital Management (HCM) platforms such as Workday, SuccessFactors, UKG, or similar systems Experience supporting ticketing, workflow, or case management platforms such as ServiceNow HRSD or similar technologies Strong analytical, troubleshooting, and problem-solving skills with the ability to work through complex technical challengesUnderstanding of integrations, workflows, data structures, and system connectivity concepts Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams Demonstrated curiosity, adaptability, and willingness to continuously learn new technologies and processes Qualified candidates must be legally authorized to work in the United States without current or future sponsorship Preferred Skills: Hands-on ServiceNow HRSD experience Workday configuration or administration experience Experience with reporting, analytics, or data visualization tools such as Power BI Experience supporting integrations, APIs, or middleware platforms Exposure to custom applications, automation tools, or workflow technologies Experience working in global or multi-country HR systems environments Project management experience or PMP certification Computer Science, Information Systems, or related technical background Experience coordinating external vendors or offshore resources Understanding of HR operations and employee lifecycle processes #J-18808-Ljbffr