IT Support Technician

Overview Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration Perform hardware upgrades including memory, storage, and component replacements as needed Execute device refresh and end-of-life replacement activities on a scheduled basis Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts Diagnose and repair hardware failures including component replacement and warranty coordination with vendors Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards What You'll Do Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration Perform hardware upgrades including memory, storage, and component replacements as needed Execute device refresh and end-of-life replacement activities on a scheduled basis Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts Diagnose and repair hardware failures including component replacement and warranty coordination with vendors Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards Hardware Deployment & Setup Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration Perform hardware upgrades including memory, storage, and component replacements as needed Execute device refresh and end-of-life replacement activities on a scheduled basis On-Site & Deskside Support Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts Diagnose and repair hardware failures including component replacement and warranty coordination with vendors Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team Asset Management & Inventory Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards Remote Employee & Shipping Support Coordinate shipping and receiving of hardware for remote employees - new hire kits, replacements, and returns Package and ship devices securely, tracking shipments and resolving logistics issues Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory Security & Compliance Ensure secure data destruction and disposal procedures are followed for decommissioned equipment Apply physical security controls including asset tagging, equipment labeling, and secure storage practices Support audit and compliance activities related to physical asset inventory and disposal records Documentation Maintain accurate service records for all hardware work orders, repairs, and deployments Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures Track warranty information, vendor contacts, and service agreements for managed hardware Required What You'll Bring 1-3 years of experience in a field services, deskside support, or IT technician role Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices Experience with asset tracking or CMDB tools Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment Strong organizational skills and attention to detail - accuracy in asset records matters Good written and verbal English communication skills Preferred Experience with MDM/UEM platforms for device enrollment and imaging Familiarity with conference room AV technology Experience coordinating hardware shipping and logistics for remote workers Exposure to ITAM or CMDB tools CompTIA A+ certification or equivalent Experience working in a global IT environment with multi-region hardware standards #J-18808-Ljbffr