IT&S Technician - Onsite at various sites in Nassau County (travel roughly 40%)

Job Title

Job Description

Job Responsibility

Weekly on call rotation.

Assisting with Epic End-User Device (EUD) deployments, supporting Technical Dress Rehearsals (TDRs), participating in hardware refresh projects, and providing postgo-live support across Orlin & Cohen sites.

The technician will perform device setup, troubleshooting, validation, and coordinate with the Desktop and Networking teams to ensure readiness for clinical operations.

Troubleshoot end-user equipment including printers, scanners, laptop/desktops and any other peripherals.

Job Qualification

HIGHLY PREFERRED

Must have a valid driver's license and reliable personal vehicle for site-to-site travel

Weekly on call rotation.

Hardware and Software Support

Strong troubleshooting and repair experience supporting desktops, laptops, printers, mobile carts, and Fujitsu scanners

Hands-on experience replacing and upgrading hardware components including system boards, RAM, hard drives, power supplies, etc

Ability to diagnose, resolve, and escalate hardware and software issues efficiently

Excellent vendor management skills for coordinating warranty replacements, repair services, and escalated technical issues

Maintain accurate IT asset records utilizing ServiceNow

Track equipment, asset deployment, returns, and disposal activities

RMA (Return Merchandise Authorization) processes, including shipping, receiving, and documentation of replacement parts and equipment.

Epic End-User Device (EUD) & Application Support

Support Epic client installation, configuration, upgrades, and troubleshooting on endpoint devices

Provide Epic end-user workflow and desktop support to ensure efficient clinical operations

Deploy and maintain Epic-compatible peripherals including scanners, printers, signature pads, and clinical workstations

Collaborate with Epic application and infrastructure teams to resolve clinical desktop and access-related issues

Support Citrix and Hyperspace environments utilized for Epic

Assist with Epic go-live events, system upgrades and device deployments

Professional Strengths

Excellent communication skills with the ability to coordinate effectively with vendors, technical teams, clinical staff, and leadership

Strong time management, organizational, and documentation capabilities

Proven ability to manage multiple priorities while maintaining high levels of customer service and operational efficiency

Key Competencies

Hardware Repair & Troubleshooting

Epic EUD Support

Citrix / Hyperspace

Asset Management

ServiceNow

RMA Processing

Device Deployment & Lifecycle Management

End-User Training & Support

*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $55070.00-$85720.00/year.

Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.