Healthcare Customer Success Specialist (Contract Opportunity)

Customer Success Specialist

Seeking Customer Success Specialists to serve as the first point of contact for customer service and member retention support. This role is responsible for assisting members with renewals, enrollment activities, provider selection, and resolving customer concerns while delivering an excellent member experience.

• Assisting Medicaid, Medicare, MLTC, CHP, and EP members with recertification and renewals
• Supporting enrollment activities and member retention efforts
• Providing inbound and outbound customer service support
• Assisting with PCP selection and locating in-network providers/vendors
• Resolving member complaints and identifying process improvements
• Meeting daily outreach and retention goals
• Maintaining confidentiality and HIPAA compliance at all times

Ideal candidates will have strong customer service and communication skills, healthcare or insurance experience preferred, and the ability to work in a fast-paced environment.