Business Process Manager

Job Responsibilities:

• Develop & drive the business process management (BPM) strategy, including process mapping and change management framework for process improvement.
• Establish and communicate the business process vision, providing strategic direction and leadership to drive LEAN or Six Sigma continuous improvement in alignment with organisational goals.
• Deliver sustainable change by focusing on strategic business priorities to maximize business and commercial value.
• Lead and drive large LEAN or Six Sigma business transformations.
• Empower and upskill internal teams to create sustainable capability and promote a culture of innovation and continuous improvement as part of new and improved ways of working.
• Foster a continual process improvement LEAN Six Sigma culture throughout the organization and serve as a champion/role model for change. Build and train culture using continuous improvement methodology.
• Identify end to end process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organization in terms of customer service, performance excellence, accountability and compliance.
• Build capabilities throughout the organization to improve processes, drive efficiencies and create measurable financial returns.
• Assist in design of innovative solutions that will enable the organization to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency.
• Assess organizational performance and determine root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.
• Maintain close relationships with Leadership Community to drive support, buy-in, and promote transparency. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.
• Provides training and Process Improvement guidance to the rest of the organization.
• Drive strategic data-driven decisions, adding value and contributing to team successes and clear business outcomes.
• Document lean processes, changes, and improvements meticulously & prepare and present reports on lean initiatives, efficiency gains, and cost savings to senior management.
• Utilize visual management tools to communicate progress and outcomes effectively.

Skills:

• Business Process Management (BPM)
• Lean Methodologies
• Six Sigma
• Lean Six Sigma
• Continuous Improvement (CI)
• Process Mapping
• Change Management
• Business Transformation
• Process Improvement
• Operational Excellence, Root Cause Analysis, Data-Driven Decision Making, Visual Management, Training & Development

Education/Experience:

• Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field.
• Lean or Six Sigma Black Belt certification.
• 7+ years demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs.
• Master's degree/MBA.
• Lean Six Sigma or Master Black Belt certification.
• Experience in a regulated industry developing and implementing process improvements.