Transportation Supervisor

Transportation SupervisorThe Transportation Supervisor provides leadership, supervision, and operational oversight through a hope-centered approach for transportation and supervised visitation services. This position supervises transportation staff who safely transport children, youth, and families to appointments, placements, family visits, and other authorized activities. The supervisor ensures services are timely, reliable, properly documented, and responsive to each client's individual needs. The position collaborates with children, families, caregivers, TTG staff, and community partners to reduce transportation barriers, preserve family connections, and support safety, permanency, and well-being.Primary Responsibilities:Provides day-to-day supervision, coaching, and development of transportation staff using a hope-centered approach that promotes accountability, professional growth, and quality service delivery.Manages daily transportation and visitation operations, including service requests, staff assignments, schedules, workloads, leave coverage, and resource needs.Ensures children, youth, and families receive safe, timely, reliable, respectful, and culturally responsive transportation and visitation services that support family connections, access to services, placement stability, and positive outcomes.Ensures assigned staff appropriately observe or supervise parent-child visits, document services, and promptly communicate safety, behavioral, or well-being concerns.Provides guidance and resolves scheduling conflicts, transportation barriers, behavioral concerns, safety issues, missed services, and other service disruptions using a timely and solution-focused approach.Ensures incidents, accidents, complaints, missed services, and safety concerns are appropriately documented, communicated, escalated, and addressed in accordance with established requirements.Monitors transportation logs, visitation notes, client-contact records, mileage reports, forms, and system entries to ensure accuracy, completeness, and timely documentation.Ensures staff maintain required driver qualifications and comply with vehicle-safety requirements, agency procedures, confidentiality standards, and applicable transportation requirements.Monitors staff and program performance through direct observation, record reviews, performance data, participant feedback, and other quality-assurance activities; addresses identified performance or service-delivery concerns.Collects and analyzes program data and prepares administrative, operational, and performance reports to support program oversight and continuous improvement.Develops and implements training, procedures, tools, and resources that strengthen staff competency, consistency, safety, and hope-centered service delivery.Coordinates vehicle and transportation resources, including maintenance, inspections, insurance documentation, fuel usage, and related operational needs.Collaborates with children, families, caregivers, TTG staff, providers, and community partners to coordinate services, resolve barriers, and support child- and family-centered outcomes.Promotes trauma-informed, culturally responsive, family-centered, and hope-centered practices that preserve client dignity, voice, individual strengths, and confidentiality throughout service delivery.Required Qualifications:Minimum five (5) years' experience in the child welfare field, including Preparation for Adult Living (PAL), Local Permanency Services (LPS), Foster Care, Conservatorship, or Family?Based Services.At least three (3) years' supervisory or management experience leading staff, overseeing case workers or supervisory unitsKnowledge, Skills, and Abilities:Excellent verbal and written communication skills, including the ability to work with diverse individuals.Strong organizational, planning, prioritization, and attention-to-detail skills, with the ability to manage multiple programs, responsibilities, and deadlines.Strong critical thinking, assessment, and problem-solving skills.Ability to work independently while fostering collaboration across departments.Proficiency with Microsoft Windows, web-based applications, case management systems, and online research and search tools.Ability to maintain strict confidentiality and appropriately safeguard client and agency information.Strong leadership, coaching, and team-building skills with the ability to foster hope-centered practices.Work Conditions:Environment: Office-based.Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.Work Schedule: Mon – Fri, 8:00 a.m. to 5:00 p.m. during standard business hours.Travel: Regular travel across Harris County and the 12-county service region. Reliable transportation required.DePelchin is proud to be an equal opportunity workplace.