Manager, Operations (Lending)

Company Overview: Join the largest private lender in the Mid-Atlantic region, specializing in fast, flexible financing solutions for real estate investors, builders, and developers. Our client is known for delivering quick approvals, personalized service, and competitive rates, and they are dedicated to empowering real estate professionals with the capital they need to grow their businesses.

Position Overvie

wThe Operations Manager (Lending ) will be responsible for overseeing and optimizing company-wide processes, ensuring seamless collaboration between departments, and executing strategic initiatives to enhance operational performance. This role will focus on improving execution, leveraging technology to drive efficiency, and fostering a culture of accountability and continuous improvement

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Key Responsibiliti

esOperational Execution & Process Optimizati

• onDevelop and implement streamlined operational processes that enhance efficiency across the organizatio
• n.Lead cross-functional initiatives to improve communication and collaboration between sales, underwriting, servicing, and finance team
• s.Ensure operational scalability to support the company’s growth objectives while maintaining service excellenc
• e.Identify and mitigate operational risks while ensuring compliance with regulatory and lending guideline

s.Technology Implementation & Automati

• onEvaluate, select, and implement technology solutions to improve loan origination, servicing, and overall workflow automatio
• n.Optimize the firm’s use of CRM, loan management systems, and other operational platforms to improve data-driven decision-makin
• g.Drive digital transformation initiatives that enhance the borrower experience and internal efficiencie

s.Strategic Leadership & Executi

• onPartner with the executive team to define and execute strategic priorities for operational growth and efficienc
• y.Establish key performance indicators (KPIs) to measure and drive operational excellenc
• e.Develop and mentor a high-performing operations team, fostering a culture of accountability and continuous improvemen

t.Financial & Lending Operatio

• nsOversee loan processing, underwriting, and servicing workflows to ensure timely execution and quality contro
• l.Collaborate with finance and treasury teams to ensure optimal liquidity management and funding strategie
• s.Improve cost efficiency and operational effectiveness while maintaining service standard

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Qualifications & Experie

• nce5+ years of experience in operations leadership, preferably within real estate financi
• ng.Proven track record of optimizing operations, executing strategic initiatives, and implementing technology-driven efficienci
• es.Experience with loan origination systems (LOS), CRM platforms, and workflow automation tools preferr
• ed.Strong analytical skills with the ability to interpret data and drive process improvemen
• ts.Leadership experience with a track record of building and managing high-performing tea
• ms.Ability to thrive in a fast-paced, growth-oriented environme