Customer Support Specialist-Japanese Bilingual

Customer Support Specialist – Job Description Position Summary We are seeking a detail-oriented and customer-focused Customer Support Specialist to support daily operations and ensure a high level of customer satisfaction. This role serves as a key liaison between customers, sales, and internal departments to facilitate smooth order processing and timely communication. Essential Duties and Responsibilities Respond to customer inquiries via phone and email in a timely and professional manner Process sales orders, purchase orders, and returns accurately in the system Coordinate with warehouse and shipping teams regarding order status and delivery schedules Communicate product availability, lead times, and pricing information Resolve customer concerns and elevate issues when necessary Maintain accurate customer records and documentation Assist Sales team with order tracking and account support Prepare reports related to order status, backorders, and customer requests Support billing inquiries and coordinate with Accounting as needed Qualifications Bachelor’s degree preferred; equivalent work experience will be considered Strong verbal and written communication skills in English (Japanese a plus but not required) High attention to detail and strong organizational skills Ability to multitask in a fast-paced environment Proficiency in Microsoft Office (Excel, Outlook, Word) Experience with ERP or order management systems preferred Prior customer service or administrative experience preferred Working Conditions Full-time, onsite position Standard business hours (8AM – 5PM) Office environment with frequent coordination with warehouse operations #J-18808-Ljbffr Pasona N A, Inc.