Quality Specialist

Quality Specialist - Behavioral Health / PRTF

Location: Simpsonville, SC
Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM
Setting: Youth Psychiatric Residential Treatment Facility (PRTF)

Why Join Broadstep?

• 4 Weeks of PTO in Your First Year & Paid Holidays
• Comprehensive Benefits (Medical, Dental, Vision)
• ♥ Purpose-driven work with children and adolescents

Make an Impact on Quality, Safety & Compliance

Broadstep Behavioral Health is seeking an experienced Quality Specialist to support our Psychiatric Residential Treatment Facility (PRTF) in Simpsonville, South Carolina.

This is not a desk-only quality position. We are looking for a hands-on player/coach who can personally conduct investigations, perform audits, review documentation, coordinate regulatory responses, track corrective actions, and help ensure our facility remains ready for regulatory and accreditation reviews.

Just as importantly, this individual must be comfortable working across departments and influencing leaders and employees who do not directly report to them. Success in this role requires someone who can build strong relationships while also asking difficult questions, holding others accountable to deadlines, and escalating concerns when necessary.

What You'll Do

As our Quality Specialist, you will:

• Serve as a primary facility resource for quality assurance, regulatory readiness, incident review, investigations, corrective action, and accreditation support.
• Coordinate the facility's response to allegations involving abuse, neglect, exploitation, mistreatment, resident rights, and other significant resident-safety concerns.
• Conduct objective internal administrative investigations, including gathering and reviewing records, documentation, video, and other relevant evidence and conducting interviews as appropriate.
• Serve as a primary facility liaison with South Carolina DSS/OHAN and coordinate responses to agency requests, investigations, documentation, and follow-up.
• Conduct routine quality and compliance audits and identify deficiencies, trends, recurring concerns, and potential risks.
• Work with Operations, Nursing, Clinical Services, Human Resources, Training, Admissions, Medical Services, and other departments to resolve identified issues.
• Coordinate and track corrective action plans resulting from investigations, audits, regulatory reviews, complaints, incidents, and accreditation findings.
• Follow up with responsible leaders to ensure required documentation and corrective actions are completed accurately and on time.
• Support CARF accreditation and ongoing survey readiness.
• Support announced and unannounced surveys, audits, inspections, investigations, and regulatory visits.
• Maintain quality dashboards, investigation logs, audit trackers, corrective action records, and other required quality documentation.
• Analyze trends and help leadership identify opportunities for continuous quality and performance improvement.

What We're Looking For

Required Qualifications

• Bachelor's degree in healthcare administration, behavioral health, social work, nursing, psychology, quality management, compliance, business administration, or a related field; or an equivalent combination of relevant education and directly related experience.
• At least 2 years of progressively responsible experience in healthcare, behavioral health, residential treatment, quality assurance, regulatory compliance, investigations, risk management, accreditation, or a related area.
• Experience conducting audits, investigations, compliance reviews, incident reviews, or similar fact-finding activities.
• Strong organizational skills with the ability to manage multiple investigations, audits, deadlines, and follow-up activities simultaneously.
• Strong written communication skills and the ability to prepare clear, factual, objective, and professionally defensible documentation.
• Ability to handle confidential and sensitive resident, employee, investigative, and regulatory information appropriately.
• Demonstrated ability to influence others and drive results without direct supervisory authority.
• Ability to communicate difficult findings professionally and appropriately escalate unresolved or high-risk concerns.

Preferred Experience

We'd especially like to hear from candidates with experience in:

• Psychiatric Residential Treatment Facilities (PRTFs), residential behavioral health, psychiatric hospitals, child-serving residential programs, or other highly regulated healthcare environments.
• SCDSS/OHAN, SCDPH, SCDHHS/Medicaid, or similar regulatory or oversight agencies.
• CARF, Joint Commission, or other healthcare accreditation.
• Corrective action planning and root cause analysis.

The Right Person for This Role

You'll likely thrive in this position if you are someone who:

• Is naturally curious and isn't afraid to ask, "Why did this happen?"
• Can investigate an issue objectively and distinguish facts from assumptions.
• Notices documentation gaps and inconsistencies that others may overlook.
• Can respectfully challenge people at all levels of an organization.
• Knows how to build relationships without compromising independence or objectivity.
• Follows issues all the way through resolution rather than simply identifying the problem.
• Can balance collaboration with accountability.
• Is comfortable working in a fast-paced behavioral healthcare environment where priorities can change quickly.
• Has the professional courage to raise concerns when resident safety, quality, or regulatory compliance may be at risk.

About Broadstep Behavioral Health

For over 45 years, Broadstep has provided compassionate, evidence-based care to individuals with intellectual and developmental disabilities, mental health needs, and co-occurring conditions. Our South Carolina programs focus on delivering high-quality, individualized care in a supportive environment.

Equal Opportunity Employer

Broadstep is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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