Customer Operations Coordinator

Customer Operations CoordinatorThe Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.Rather than working in a traditional call center environment, you'll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment.Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.Customer Relationship ManagementServe as the primary point of contact for customer inquiries via phone, email, live chat, and in person.Build trusted relationships by providing responsive, professional service.Keep customers informed throughout the order lifecycle.Order & Account ManagementPrepare, review, and process customer quotes and sales orders.Verify order accuracy including pricing, quantities, specifications, and shipping requirements.Manage order revisions, cancellations, returns (RMA), and customer requests.Coordinate payment processing and customer documentation.Cross-Functional CoordinationPartner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.Communicate changes and priorities across departments.Assist with government solicitations and customer-specific requirements when applicable.Systems & Process ManagementMaintain accurate customer and order information within Microsoft Dyn