Technical Support Analyst

Staff Aug: L2 Technical Support Analyst

Work site: Scottsdale (Onsite)

L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. He will work closely with the L1 support team, providing guidance, troubleshooting complex problems, and escalating issues to L3 support if necessary.

Supports incidents and perform activities to resolve technical issues

Troubleshoot and diagnose complex problems with software and hardware

Contribute to the creation and improvement of support processes and documentation

Collaborate with other teams to ensure issues are resolved efficiently

Perform planned and adhoc tasks

Maintain high level of customer satisfaction through professional communication

Should be well versed to work in 24x7 support model