Technical Support Analyst
eTeam Inc
Staff Aug: L2 Technical Support Analyst
Work site: Scottsdale (Onsite)
L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. He will work closely with the L1 support team, providing guidance, troubleshooting complex problems, and escalating issues to L3 support if necessary.
Supports incidents and perform activities to resolve technical issues
Troubleshoot and diagnose complex problems with software and hardware
Contribute to the creation and improvement of support processes and documentation
Collaborate with other teams to ensure issues are resolved efficiently
Perform planned and adhoc tasks
Maintain high level of customer satisfaction through professional communication
Should be well versed to work in 24x7 support model
Vacancy posted 3 days ago
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