Customer Success Manager
basys
Customer Success Manager
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role regularly performs account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution, requiring strong analytical skills, sound judgment, financial and processing knowledge, effective communication, and a results-oriented mindset to effectively carry out assigned duties.
Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.
Essential Functions
- Directs and manages merchant relationships within varied industry verticals using written and verbal communication.
- Acts as a transaction processing consultant for merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.
- Works with internal Basys teams to ensure a high level of support for the merchant.
- Prompt communication with merchant, partners and internal Basys teams when issue/request has been received and expected date of resolution.
- Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
- Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.
- Utilizes set scheduled calls to increase retention efforts within portfolio.
- Responsible for answering and documenting inbound and outbound calls and responding to email correspondence in a timely manner.
Additional Responsibilities
- Consistently meets goals for growth, retention, and customer service.
- Develops, trains and implements educational programs designed to improve merchant transaction processing performance.
- Inspect merchant processing history to recommend/provide solutions to best fit their processing needs (new equipment, different processing plan, etc.)
- Assist in training new team members or shadowing sessions as needed.
- Assist in remediation of outstanding PCI compliance issues.
- Support merchant re-applications end to end, coordinating required documentation and follow-ups to ensure accurate, timely resubmissions, with additional compensation provided for each successfully completed application
- To remain innovative and efficient, the use of AI tools is typical and expected within this role and at Basys.
- Completes other assigned duties as requested.
Requirements
- World class problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate product ideas to clients
- Up-to-date understanding of the industry's consumer behavior
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Strong organizational skills and attention to detail
- Experience delivering client-focused solutions to customer needs
- This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
- This role is eligible for a bilingual pay differential for eligible languages.
Education & Experience
- Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
- A minimum of 3 year experience in a financial institution or customer service position required
- Strong Communication Skills Required
- Proficiency in Microsoft Office Suite, CRM
Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.
$95k - $125.5k
...Customer Success Manager AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together....Suggested$56.1k - $77.2k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...Description We believe that Customer Success is all about understanding your... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...SuggestedFor contractorsLocal areaRemote workWorldwideWork visaFlexible hours$61.8k - $75k
...Renaissance's solutions help educators analyze, customize, and plan personalized learning paths... ...Description We believe that Customer Success is all about understanding your... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...SuggestedFor contractorsLocal areaWorldwideWork visaFlexible hours- ...Client Success Manager Propio Language Services is a provider of the highest quality interpretation, translation, and localization services... ...~3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a...SuggestedContract workWork experience placementWork at office
- Description As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front... ...the appropriate product teams Create, present, and execute customized strategic growth plans Ensure internal programs are properly...SuggestedFull timeTemporary workCasual workWork at officeLocal areaMonday to FridayFlexible hours
- ...Customer Success Manager IV At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom...Remote job
- ...Customer Success Manager III This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed...Remote jobLocal areaVisa sponsorship
- Location: Remote Company: TaxPlanIQ Reports to: Director of Customer Success About TaxPlanIQ TaxPlanIQ is a rapidly growing SaaS company helping... ..., tech-savvy, and relationship-driven Customer Success Manager to join our Client Success & Experience team. This role is essential...Contract workRemote work
- ...Job Description Job Description Customer Success Manage Location: Lenexa, KS Employment Type: Contract-to-Hire Schedule: Monday–Friday | Hybrid schedule available after training Complete Staffing is partnering with a growing payment technology company...Contract workWork at officeMonday to Friday
$21 - $23 per hour
...hospitality, fitness center and facility management services to businesses, independent... ...tasks as assigned, providing exemplary customer service, overseeing the final presentation... ...that must be met by an employee to successfully perform the essential functions of this...Hourly payFull timeWork at officeShift workWeekend workAfternoon shift- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
$71.6k - $119.4k
...Large Law Customer Success Manager Are you passionate about helping legal professionals transform the way they work through technology and AI? Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships...Local areaImmediate start- ...Agency Success Manager Steadily is hiring an Agency Success Manager in the Kansas City Metro area who is the very best at what they do... ...pre-planned or in-the-moment. Provide excellent and timely customer service to agents. Troubleshoot and resolve issues that may...Full timeWork at office
- ...Client Success Manager- Client Growth Propio Language Services is a provider of the highest quality interpretation, translation, and localization... ...~3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a...Work experience placementWork at office
- ...are looking to expand our team and bring on an experienced Customer Success professional who will be in charge of onboarding, retaining... ...nurturing our customer portfolio. We work alongside the Account Management team to drive adoption, user engagement and account growth...Remote workFlexible hours
- Charter Communications, branding as Spectrum, seeks a Senior Customer Success Manager IV to own customer outcomes for a portfolio of enterprise accounts. You will guide value realization, drive retention, and partner across Sales, Delivery, and Support to ensure expansion...
- Embrace the role of a Support Lead at Five Below! Oversee daily store operations, drive customer satisfaction, and support staff development in a fast-paced retail environment. If you have management experience and a passion for delivering exceptiona
- ...business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling... ..., data and video services for existing customers in the Mid-market and Enterprise segments... ...Support and Marketing teams to drive successful account outcomes Participate in sales meetings...Contract workWork at officeLocal areaVisa sponsorship
$96.8k - $137k
...working to develop breakthrough innovations in pet health. Success Operations Manager The Success Operations Manager role is responsible for... ...a team that defines, drives, and delivers a best‑in‑class Customer Experience (CX) with the Customer Experience Engagement Center...Hourly payLocal areaRelocation- Hotel Management & Consulting, Inc. seeks a positive, professional Guest Attendant to be the face of our property and the first point of... ...problem solving, and teamwork. Candidates should have customer service experience, solid computer skills, and the flexibility...
$30 - $33 per hour
...Active Directory.Experience working in both remote and onsite environments.Pay Rate: $30.00 - $33.00 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job...Hourly payFull timeContract workTemporary workWork experience placementLocal areaImmediate startRemote work- ...T) in multiple locations. Positions are customer-facing as either a delivery market lead... ...excellence in communications with team, project manager, and customer.Experience in working with... ...accessibility, retainability and HO success rate issues Design.Extensive experience...
- ...by expanding our reach and fueling the success of local enterprises.How You’ll Make an... ...seamless order execution and exceptional customer serviceAttend sales meetings and training... ...speak and understand English Effective management of sales and administrative tasks with multitasking...Work at officeLocal areaVisa sponsorship
$8k
...doing...With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll... ...integrated software solutions to be able to successfully promote and position products including: Cloud, Security...Full timeTemporary workPart timeWork experience placementShift work- ...by creating effective sales and account management strategies. Every challenge we've faced... ...clients want to attract or retain new customers, our strategies need to be tailored to... ...looking for an opportunity to develop a successful career in marketing and sales, we want...Full time
- ...ResponsibilitiesGenerate new business by prospecting for new customers in person and via the telephone.... ...and communicate with all levels of management and cross-functional... ...post-offer candidates are required to successfully complete a pre-employment background check...Full timeFor contractors
- ...personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent...Full timeWork experience placementWork at officeLocal area
$100k - $120k
...formerly AdParlor) is looking for a full-time Business Development Manager to own daily pipeline generation and expansion for our creator... ...in daily activity and qualified meetings booked; over time, success shifts to sourced pipeline value and closed revenue from your own...Full timeShift work- ...ResponsibilitiesGenerate new business by prospecting for new customers in person and via the telephone.... ...and communicate with all levels of management and cross-functional teams.... ...post-offer candidates are required to successfully complete a pre-employment background check...Full timeFor contractorsWork at officeRemote work
$83.49k - $139k
The Regional Account Manager serves as the primary strategic liaison between CorVel and assigned customers, acting as an extension of the client organization. The role is responsible for client retention, revenue growth, service excellence, stewardship reporting, contract...Minimum wageFull timeContract workWork at officeLocal areaImmediate startRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- customer Lenexa, KS
- customer engineer Lenexa, KS
- work from home customer Lenexa, KS
- customer satisfaction Lenexa, KS
- customer marketing Lenexa, KS
- customer retention Lenexa, KS
- amazon customer Lenexa, KS
- customer project program manager Lenexa, KS
- customer success Lenexa, KS
- customer success specialist Lenexa, KS



