Technical Product Support Specialist

Technical Product Support Specialist Job DescriptionProvidence, UT Office | Full-Time, MondayFridayCompany OverviewNext Meters is a leading designer and manufacturer of specialized submetering systems. Formerly known as NextCentury Submetering Solutions, the company is dedicated to revolutionizing how we measure, monitor, and manage essential resources. Our mission is to promote the conservation of utilities for the betterment of our communities. Headquartered in Providence, Utah, Next Meters serves a worldwide client base by providing innovative, conservation-focused metering solutions that monitor the electrical and water consumption of homes, mobile homes, businesses, and high-rise buildings. Next Meters strives to cultivate a culture of collaboration and learning, innovation, and employee engagement. We provide cutting-edge wireless technology, intuitive software, and plug-and-play hardware solutions, setting a new industry standard.Position OverviewNext Meters is seeking a knowledgeable, customer-focused Technical Product Support Specialist to serve as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software. This role is focused on analyzing complex technical challenges to uncover underlying problems and deliver clear, effective solutions. Issues are carefully tracked and documented to ensure each is resolved, and the specialist is expected to utilize available tools and go the extra mile to make sure customers are taken care of. After becoming proficient with the Next Meters system, the specialist will help conduct training for new clients as they learn how the system works, and will contribute to creating easy-to-understand documentation and training material. Excellent writing skills are required. Occasional travel within the US or Canada may be required depending on business needs.Key ResponsibilitiesCustomer & Technical SupportServe as the first point of contact for customers and in-the-field technicians with questions about Next Meters products or software.Effectively analyze complex technical challenges to discover underlying problems and find solutions.Analyze and troubleshoot complicated software and electronics issues.Explain problems and solutions clearly to non-technical users.Issue Tracking & DocumentationCarefully track and document support issues to ensure each one is resolved.Utilize available tools to manage and follow up on open issues.Create and maintain easy-to-understand documentation and training material.Training & Client OnboardingHelp conduct training for new clients as they learn how the Next Meters system works, after becoming proficient with the platform.Support the Product Support Team in developing clear, effective training resources.Collaboration & Time ManagementWork on projects both independently and as part of a team.Effectively manage time and tasks across multiple open support cases.Travel occasionally within the US or Canada as business needs require.Qualifications & ExperienceExperience and EducationPrevious technical experience required.Customer service skills.High School Diploma or equivalent required.Technical & Communication CapabilitiesGood working knowledge of networking, hardware, and software.Proficient with office software (Microsoft Office, Google Suite).Excellent verbal and written communication skills.Fluent in English required; fluent in Spanish is a plus, but not required.Core ValuesAt Next Meters, our work is guided by these core principles:Beautifully Simple: Designing intuitive, user-friendly solutions that make submetering easy to understand and install.Affordable Quality: Delivering robust, high-value products that maximize investment without compromising reliability.Effortless Integration: Creating plug-and-play hardware and software that works seamlessly with new and existing metering configurations.Continuous Innovation: Refusing to settle for good enough and constantly revolutionizing how resources are measured and managed.Unparalleled Service: Going above and beyond to troubleshoot issues and support customers with empathy and expertise.Reaching for the Stars: Setting ambitious goals for growth and sustainability to drive meaningful impact in our communities.Attitude & CultureThe ideal candidate will embody Next Meters culture, demonstrating:Continuous Learning Mentality: Committed to expanding knowledge and improving skills.Performance Focus: Driven by results and takes pride in thorough, accurate work.Honesty and Integrity: Maintains high standards of ethics and accountability.Team Player: Collaborative, supportive, and contributes to shared goals.Kindness and Empathy: Treats coworkers and customers with respect.Self-Reliance: Manages work independently and takes ownership of responsibilities.Employee Value PropositionNext Meters is dedicated to building a talented and passionate team that is revolutionizing the utility submetering market. We offer a collaborative and innovative work environment and the opportunity to drive meaningful impact in sustainability and resource conservation. We offer competitive compensation and employee-centric benefits, including:Hourly pay starting at $20/hr, based on experience.100% medical and dental premiums paid by the company for you and your dependents.Company contributions to your HSA account.Matching 401k program.Life and disability insurance paid by the company.Generous PTO policy, sick leave, and 10 paid holidays.Great internal culture with free snacks, monthly lunches, and on-site games.At Next Meters, we embrace and celebrate diversity, striving to create an inclusive and welcoming company culture where every team member feels valued, respected, and supported.
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