Service Advisor

Job Description

Job Description

The Ford Store Morgan Hill Service Department is expanding and we are looking for an experienced Service Advisor! We are always willing to train the right person with a great attitude.

We are the #1 retail volume Ford dealer in the entire bay area and need more personnel to service our expanding customer base!

Qualified candidates must possess strong communication skills and have an exceptional CSI track record. Integrity and dealership experience is a must.

We offer excellent compensation and a benefits package that includes medical, dental, life and 401k plan. Other benefits include discounts on purchases of new Ford Vehicles, AT&T products and Dell Computer products etc.

The Ford Store Morgan Hill is a Drug Free & Equal Opportunity Employer.

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Day range:

• Weekend availability

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Job-Specific Expectations

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress to maximize efficiency and maintain high quality of repairs.

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work.

Produce accurate estimates for customer repairs.

Provide cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.