CSS Specialist

CSS Specialist

The CSS Specialist is responsible for the review, investigation, and processing of account level documentation for compliance related and administrative tasks. The CSS Specialist must actively review and evaluate all relevant information and apply sound judgment to ensure consumer inquiries are handled appropriately. The CSS Specialist must use proprietary systems, multi-task effectively and is responsible for appropriately documenting company records. This position requires strict adherence to process guidelines and instructions while using judgment to identify any potential risk or escalated matters.

Responsibilities

• Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
• Identify and escalate issues that may be a risk to the company
• Perform other duties, as assigned.
• Makes suggestions for improvements to daily automated and manual processes.

Minimum Requirements

Education: High School Diploma Field of Study: General Education

Experience: Required: 1 - 2 years customer service or clerical experience

Knowledge, Skills, Abilities, and Other Attributes:

• Good written communication and documentation skills
• Proficiency with Microsoft Office products
• Ability to effectively prioritize and multi-task
• Excellent attention to detail
• Ability to make sound decisions using company procedures and guidelines

Preferred Qualifications

Education: Bachelor's Field of Study: Business or Related Field

Experience: 2+ years' work experience in financial services or legal related field.

Knowledge, Skills, Abilities, and Other Attributes:

• Knowledge of FDCPA, FCRA or other regulatory training

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role.