Patient Engagement Specialist II

Job Description Summary Patient Engagement Specialist II Onsite | Austin, TX | $18–$19/hr Be the Voice Patients Trust If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you. How will you make an impact & Requirements Patient Engagement Specialist II Onsite | Austin, TX | $18–$19/hr Be the Voice Patients Trust If you have strong customer service experience — especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you. Position Details Onsite only — not a remote role. Location: 5625 Eiger Road, Suite 200, Austin, TX 78735 Schedule Options: Monday–Friday 8:00 AM–5:00 PM Monday–Friday 7:00 AM–4:00 PM Saturdays: 1–2 per month (7:45 AM-1:00 PM ) Compensation: $18–$19 per hour What You’ll Do Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy Schedule appointments, transfer calls, and create detailed messages for clinical teams Research patient inquiries including medical record status and general questions Triage patient concerns to determine urgency and next steps Manage provider schedules, including reschedules and cancellations Process website appointment requests and custom forms Assist patients with portal/website/EMR troubleshooting Support staff with website or portal questions Work in a large, high‑volume office with 25 providers This is not a front‑facing role — it is 100% call‑center‑based patient support. What You Bring Required 1 year of customer service experience (healthcare strongly preferred) Strong multitasking ability in a fast‑paced, high‑call‑volume environment Excellent verbal and written communication Dependability and punctuality Ability to type 40–50 WPM A genuine desire to help patients Preferred Healthcare call center or medical office experience Experience with EMR systems At least 1 year of healthcare experience Why You’ll Love Working Here Health, Dental, and Supplemental Benefits 401(k) with Employer Match Paid Time Off Employee Discounts A supportive, mission‑driven team that values your work. Compensation Range $20.00 to $30.00 The anticipated base salary range represents the Company's good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. About Mosaic Health Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. #J-18808-Ljbffr Millennium Physician Group