Store Processing Supervisor: Lead Production and Quality

About The Role Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers. Key Responsibilities Production & Team Leadership Direct and ensure completion of daily tasks for production team members, including workspace maintenance Train new team members on production expectations and processes Perform quality control inspections to ensure only the best products reach the sales floor Track and report production metrics at scheduled intervals Implement strategies to meet product acquisition, production, and sales goals Manage product rotation and inventory control processes Operations & Quality Control Maintain organized workspaces and prepare for next-day production Support store maintenance and safety protocols Place and coordinate supply orders for processing needs Implement product control procedures to prevent shrinkage Monitor and control property, utility, and supply usage Customer & Team Relations Seek ways to improve donor and shopper experiences Support management in fostering positive understanding of policies and procedures Communicate effectively with store management regarding operations Direct complaints and concerns appropriately to management Qualifications Required High School Diploma or currently pursuing Experience following and giving direction Strong English communication skills Basic computer proficiency including payroll systems Ability to pass pre‑employment drug test and background check Basic math skills Preferred Retail sales production and/or thrift store experience Physical Requirements Regular standing, walking, and manual dexterity Ability to lift/move up to 50 pounds regularly Occasional lifting up to 100 pounds Capability to climb, balance, stoop, kneel, or crouch as needed Clear vision (close and distance) with ability to adjust focus Schedule Requirements Flexibility to work weekends and evening hours Available for occasional travel to various locations for work or training Working Environment Store environment with quiet to moderate noise level May experience temperature fluctuations based on weather Some exposure to dust Extended periods of standing possible The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply. #J-18808-Ljbffr The Salvation Army North & Central Illinois Division