Systems Administrator I

Position Summary: The Systems Administrator I supports the Infrastructure and Help Desk teams by installing, configuring, and maintaining IT systems, equipment, and core services. This role provides Tier 1 and Tier 2 technical support to shipmates and ensures reliable, secure, and efficient operation of company technology across both cloud and on‑premises environments. Duties and Responsibilities: Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID user and group management. Manage and maintain Windows Server, including Active Directory, DNS, DHCP, Group Policy, and file/print services. Configure endpoints, user accounts, permissions, shared resources, and system access in accordance with company standards. Administer basic network infrastructure components, including wireless access points, switches, firewalls, and VPN connectivity, under established procedures. Provide Tier 1 and Tier 2 escalation support for Help Desk tickets, ensuring timely resolution and high-quality customer service. Responsible for the day‑to‑day aspects of keeping backend systems running smoothly. Create and maintain accurate technical documentation, SOPs, and configuration records. Additional job duties as assigned. Requirements & Qualifications: Minimum Qualifications: Bachelor’s Degree in IT or technical equivalent experience required. 1‑2 years’ experience managing critical IT systems including configuring and updating: PowerShell or scripting for automation and system management. Desktop Administration (Windows, Mac). Network technologies (switches, firewalls, Wi‑Fi, VPN, cellular). Identity Providers and related 3rd party integrations experience. Linux experience is a plus. Grooming: All crew members must maintain a neat, clean and well‑groomed appearance (specific standards available in the Employee Handbook). Physical Demands: Ability to bend, rotate, reach, and climb stairs/ladders. Ability to maneuver through confined vessel areas.Must maintain balance and perform emergency duties as required. Remote position with periodic onsite work in marine environments. Exposure to varying temperatures, weather conditions, and moderate to loud noise levels. Occasional evening/weekend work and maintenance windows. Participation in on‑call rotation and emergency response. Ability to travel to vessels and sites. EEO: EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E‑Verify program in certain locations. #J-18808-Ljbffr