Store Supervisor

The Dispensary Supervisor of the Company will support day‑to‑day operations of the dispensary in accordance with state law and the Company standards. This position will help to direct the workflow of the staff and regularly perform store opening and closing procedures on non‑peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregiver) escalations, reinforce team culture and act as an ambassador of the Company’s mission to normalize, professionalize, and revolutionize cannabis. At the Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As Dispensary Supervisor, you will have: Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals. Elevated skills in decision making, active listening and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service. WHO YOU ARE You are energetic, possess strong interpersonal skills, and work well with others. Collaboration is key to our team’s success. You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. You inspire others! You are a leader who has a passion for coaching, teaching and listening to your team. You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. CORE JOB DUTIES Regularly perform store opening and closing procedures (register preparation, morning and closing inventory, inventory reconciliation, and inventory reporting) on non‑peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques. Respond to all employee questions, concerns or suggestions and communicate team resource requirements to management. Provide real‑time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or non‑standard product questions. Investigate any cash, POS or product discrepancies and escalated/record appropriately. Troubleshoot technical issues or glitches in the POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise and promotional materials. Ensure a clean and safe environment for employees and customers. REQUIRED EXPERIENCE, EDUCATION AND SKILLS High School Diploma or equivalent. 3‑5 years of experience in customer service; 1+ year experience leading or mentoring a team. Cannabis experience preferred. Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). Excellent communication, interpersonal, and persuasive skills. Ability to walk or stand for extended periods of time. PAY RANGE $22 – $25 USD REQUIRED QUALIFICATIONS Must be 21 years of age or older to apply. Must comply with all legal or company regulations for working in the industry. The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time. The Company is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr