Collections Admin

Job Description

Job Description

We are looking for a Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Long-term Contract position is well suited for someone who is detail-oriented, comfortable handling high-volume clerical work, and experienced in maintaining accuracy in audit-sensitive processes. The role will focus on account-related administration, collections support, reporting tasks, and coordination with internal teams and external vendors. Candidates who understand back-office banking environments and can manage routine work with consistency and care will be successful in this position.

Responsibilities:
• Process incoming and outgoing account-related documentation, including mail handling, file organization, and record distribution within established service standards.
• Enter, update, and verify customer and loan information in internal systems with a high level of speed and precision.
• Support consumer collections and loan servicing activities by maintaining account records, preparing administrative documentation, and tracking follow-up items.
• Compile routine reports, logs, and supporting records to help maintain readiness for audits, reviews, and compliance-related checks.
• Coordinate with vendors and internal departments to ensure assigned administrative tasks are completed accurately and on schedule.
• Review account details for completeness, identify discrepancies, and escalate issues that require further research or resolution.
• Assist with operational workflows tied to loan administration and related banking functions while following internal controls and documented procedures.• At least 2 years of experience in a bank, credit union, or similar financial institution environment.
• Prior exposure to collections, loan servicing, loan administration, or retail banking operations.
• Demonstrated ability to perform high-volume data entry and clerical processing with exceptional attention to detail.
• Experience handling reports, logs, mail processing, and other administrative support tasks in a regulated setting.
• Working knowledge of banking operations and compliance expectations related to account documentation and servicing activities.
• Strong organizational skills with the ability to manage repetitive tasks accurately and meet deadlines consistently.
• Clear written and verbal communication skills for collaborating with colleagues, vendors, and operational teams.