Customer Success Operations Analyst

Transforming customer data into actionable insights, the full-time remote Customer Success Operations Analyst will manage reporting and automation for customer health tracking, streamline workflows, and partner with cross-functional teams to enhance data accessibility and quality. Key responsibilities Own the reporting and automation layer for Customer Success, translating stakeholder needs into actionable data requirements Develop AI-first workflows to automate customer insights, health checks, and recurring reports, minimizing manual processes Define a secure data access model and maintain data quality for Customer Success data sources while collaborating with Business Systems and Security Required qualifications Hands-on experience with Databricks or a comparable modern data platform, including data modeling and querying Familiarity with Python or another scripting language for data transformation and automation Experience with Salesforce data and/or customer success platforms such as Totango, Zendesk, or Gainsight Understanding of data access governance and security best practices related to customer-tenant data Experience designing or implementing automation for technical support workflows and cross-platform integrations is a plus