Universal Banker - Hyperion Bank Atlanta

Universal Banker - Hyperion Bank Atlanta

The Universal Banker plays a vital role in delivering an exceptional customer experience for both personal and commercial clients. This position is responsible for handling daily banking transactions, opening and maintaining accounts, and providing knowledgeable guidance on products and services. Success in this role is defined by a strong commitment to customer service, attention to detail, and adherence to operational and regulatory standards. This is a relationship-focused position, where the primary objective is to understand customer needs and provide thoughtful, accurate, and efficient solutions. As a key member of the branch team, the Universal Banker contributes to a collaborative environment that prioritizes service excellence, operational integrity, and community-focused banking.

Responsibilities and Duties

• Deliver a high level of personalized service to every customer, creating a welcoming and professional branch environment.
• Build and maintain strong customer relationships by understanding financial needs and providing appropriate solutions.
• Assist customers with account openings, maintenance, and service requests for consumer and small business accounts.
• Resolve customer inquiries and concerns promptly, ensuring a positive and professional experience.

• Process a variety of financial transactions accurately, including deposits, withdrawals, payments, and transfers.
• Balance cash drawer and maintain proper cash levels in accordance with bank procedures.
• Ensure all transactions are completed efficiently while maintaining a high level of accuracy.

• Educate customers on bank products, services, and digital banking tools, including online and mobile banking.
• Provide guidance that supports customer needs without a quota-driven sales approach.
• Maintain up-to-date knowledge of bank offerings, policies, and procedures.

• Adhere strictly to all bank policies, procedures, and security protocols.
• Ensure proper documentation and verification of customer information to mitigate fraud risk.
• Comply with all regulatory requirements, including the Bank Secrecy Act (BSA) and suspicious activity reporting.
• Protect customer confidentiality and handle sensitive information securely.

• Work collaboratively with team members to maintain efficient branch operations.
• Support daily branch functions, including opening/closing procedures and maintaining a clean, organized environment.
• Assist with operational tasks and projects as assigned by leadership.

Qualifications

• High School Diploma or GED required.
• 12 years of customer service experience, preferably in a banking or financial environment.
• Minimum of 6 months of cash handling experience required.
• Strong communication skills with the ability to interact professionally with customers and team members.
• Demonstrated ability to provide excellent customer service and build relationships.
• High level of accuracy and attention to detail in transaction processing.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.
• Proficiency in banking systems and digital platforms.
• Working knowledge of banking regulations and compliance expectations.

Preferred Qualifications

• Bilingual (Spanish)
• Notary certification
• Experience with Fiserv DNA*