Bilingual Customer Success Specialist

Job Description

This internal sales role is a results-driven, business-to-business (B2B) position focused on two key components: qualifying leads and growing existing customers. Will be responsible for driving sales growth by identifying new lead opportunities, building strong initial client relationships, expanding existing accounts, and ensuring long-term customer success through proactive engagement and strategic support. This position requires someone bilingual with English/Spanish.

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Qualifying Leads:

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Will conduct their role of qualifying leads by following these primary tasks:

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• Prospecting new leads by territory, industry, or existing customer base.
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• Initial sales work, including calls, follow-ups, and setting meeting (B2B).
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• Developing interest with cold prospects.
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• Organizing and enriching sales pipelines.
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• Utilizing sales automations for wide outreach.
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• Organizing and documenting inside a CRM.
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• Passing qualified leads to local sales and management.
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Growing Existing Customers:

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Will conduct their role of growing existing customers by following these primary tasks:

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• Conducting customer retention activities within their territory.
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• Following up on recent new closes.
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• Providing feedback to local teams working with the customers.
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• Assisting with upsell activities with current customers.
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• Working within a team to reach customer retention and growth targets.
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Expectations:

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Success in this position will be by performing the following:

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• Be coachable and trainable with a positive attitude.
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• Hit and exceed weekly sales activity targets.
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• Qualifying leads that turn into B2B closes (new business).
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• Helping their team hit and exceed revenue targets.
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• Successfully work as a valuable member of their team.
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This is a salary position with a full benefit package with a stable and growing company!

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#EOE