Bilingual Support Analyst - Data Canter Manufacturing

Job Description

Job Description

Job Title: Support Analyst
Location: Remote, with required onsite travel to Mexicali, Baja California, Mexico and Monterrey, Nuevo León, Mexico
Work Model: Primarily virtual, with onsite workshop support required
Term: Project-based contract aligned to approximately 24-week engagement timeline
Rate Basis: $50/hour (1099 only)
Estimated Hours: Approximately 80 total hours; 40 hours per site
Travel Requirement: Required to join the Lead Facilitator & Coach on the combined 6-day onsite trip covering both Mexico sites Travel Reimbursement: Travel and lodging reimbursed at cost; hotel booked directly by client
Language Requirement: Working proficiency in Spanish preferred

Position Overview

We are seeking a highly organized Support Analyst to provide execution support for a two-site leadership optimization engagement for a client in the data center manufacturing industry , supporting site leadership teams in Mexicali and Monterrey . This role will support the Lead Facilitator & Coach with scheduling, logistics, note capture, interview write-ups, theme coding, materials preparation, onsite workshop support, roadmap documentation, attendance tracking, and coaching-cycle coordination.

This is a support-focused role with no client-facing facilitation, coaching, or sponsor-alignment ownership. The Support Analyst will help ensure the engagement runs smoothly behind the scenes so the Lead Facilitator & Coach can remain focused on delivery, facilitation, coaching, and client outcomes.

The ideal candidate is detail-oriented, organized, proactive, and comfortable supporting multiple workstreams across two international sites. This person should be able to manage logistics, prepare materials, capture accurate notes, organize documentation, and track follow-up actions with consistency and professionalism.

Key ResponsibilitiesInterview Scheduling & Logistics Support

• Coordinate scheduling for approximately 20 stakeholder interviews per site.

• Manage calendars, invitations, reminders, interview logistics, and participant coordination.

• Support virtual interview setup and ensure interview materials are prepared in advance.

• Track interview completion status, attendance, and scheduling changes.

• Provide organized logistical support to keep interview activities on schedule across both sites.

Live Note Capture & Interview Documentation

• Provide live note capture during stakeholder interviews.

• Prepare interview write-ups in a clear, organized, and consistent format.

• Support theme coding and categorization of interview findings.

• Organize interview notes to support synthesis, findings development, and workshop preparation.

• Maintain confidentiality and professionalism when handling stakeholder feedback and interview content.

Synthesis & Materials Support

• Support the Lead Facilitator & Coach with synthesis of interview findings.

• Help organize themes, examples, patterns, and site-specific observations.

• Assist with findings decks, workshop materials, discussion guides, handouts, and supporting documentation.

• Prepare materials in English and Spanish as needed, depending on engagement requirements.

• Ensure materials are polished, organized, formatted consistently, and ready for client use.

Workshop Preparation & Onsite Support

• Support workshop preparation, including materials assembly, tailoring, printing coordination, logistics, and room-readiness support.

• Travel onsite with the Lead Facilitator & Coach for the combined 6-day trip covering both Mexico sites.

• Provide live support and capture during the two-day onsite leadership workshop at each site.

• Capture discussion themes, decisions, action items, roadmap inputs, questions, and follow-up needs.

• Help ensure the Lead Facilitator & Coach has the materials, documentation, and logistical support needed for smooth workshop delivery.

Roadmap Documentation & Distribution

• Document roadmap outputs after each onsite workshop.

• Organize action items, owners, dates, commitments, and sponsor-approved next steps.

• Prepare final roadmap documentation for review and distribution following sponsor sign-off.

• Maintain accurate records of workshop outcomes and follow-up commitments.

• Support closeout documentation and final handoff materials for each site.

Cohort Session & Coaching Logistics

• Prepare materials for cohort skill-building sessions.

• Coordinate scheduling, invitations, reminders, and attendance tracking for cohort sessions.

• Support tracking of participant engagement and completion status.

• Coordinate coaching-cycle logistics, including scheduling 1-on-1 coaching sessions and tracking completion progress.

• Maintain organized trackers for coaching sessions, cohort participation, attendance, and outstanding follow-up items.

Project Coordination & Administrative Support

• Maintain schedules, trackers, action logs, documentation folders, and engagement support materials.

• Coordinate across stakeholders, site contacts, the Lead Facilitator & Coach, and engagement leadership.

• Support timely follow-up on logistics, materials, scheduling, documentation, and distribution needs.

• Help ensure engagement activities remain organized across two sites and multiple stakeholder groups.

• Provide proactive support to reduce administrative burden on the Lead Facilitator & Coach.

Required Qualifications

• Strong organizational, coordination, and project support skills.

• Experience managing scheduling, logistics, trackers, documentation, and stakeholder coordination.

• Strong written communication skills and ability to prepare clear notes, summaries, and materials.

• Strong attention to detail and ability to manage multiple deadlines across parallel workstreams.

• Comfort supporting meetings, interviews, facilitated workshops, leadership sessions, or coaching programs.

• Proficiency with Microsoft Outlook, Teams, Word, PowerPoint, and Excel.

• Ability to travel internationally to Mexico.

• Valid passport and ability to join the combined onsite trip to Mexicali and Monterrey.

• Professional judgment and ability to handle sensitive interview content with discretion.

Preferred Qualifications

• Working proficiency in Spanish.

• Experience supporting bilingual materials, interview write-ups, or meeting documentation.

• Prior experience supporting facilitated workshops, coaching programs, leadership development engagements, organizational effectiveness work, or change management initiatives.

• Experience with project coordination, PMO support, consulting support, HR / talent programs, organizational effectiveness, or learning and development.

• Experience preparing presentation materials, action trackers, roadmaps, meeting summaries, or executive-ready documentation.

• Experience supporting international or multi-site engagements.

Core Competencies

• Project Coordination

• Scheduling

• Logistics Management

• Interview Support

• Live Note Capture

• Interview Write-Ups

• Theme Coding

• Materials Preparation

• Workshop Support

• Roadmap Documentation

• Attendance Tracking

• Coaching Logistics

• Action Tracking

• Documentation Management

• Bilingual Materials Support

• Stakeholder Coordination

• Attention to Detail

• Confidentiality

Ideal Candidate Profile

The ideal candidate is a highly organized support professional who can keep a complex, two-site leadership engagement running smoothly behind the scenes. They should be comfortable managing schedules, capturing notes, preparing materials, tracking actions, supporting onsite workshops, and coordinating logistics across multiple stakeholders. The strongest candidates will bring workshop or coaching program support experience, strong documentation skills, working Spanish proficiency, and the ability to travel internationally to Mexico.