Desktop Support Engineer

IT Support SpecialistEssential Functions• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively• Install, maintain, and troubleshoot all business applications effectively• Assist in responding to and mitigating security incidents under the guidance of senior team members• Assist with design of desktop application• Assist with design of wireless and network solutions• Create printer mappings for clinical systems• Escalate errors to hardware and software manufacturers as necessary• Manage user errors and requests through the IT/Facilities help desk ticketing system• Document daily tasks and create user documentation as needed• Track company assets through inventory database timely and accurately• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely• Maintain a high level of customer satisfaction• Maintain confidentialityEducation• High school diploma/GED or equivalent working knowledge preferredExperience• 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems• Must have at least intermediate skills with Microsoft Office Professional Suite• Healthcare IT Experience is preferredKnowledge• Knowledge of Microsoft Office software• Knowledge of how to operate and troubleshoot computer equipment• Knowledge of Telephony systems programming, documentation, and process creation• Knowledge of asset and time management skills to assist the departmentSkills• Skill in organizing tasks/work orders• Skill in using customer service skills in dealing with frustrated users• Skill in problem-solving• Skill in maintaining a safe operating environmentAbilities• Ability to troubleshoot common desktop and user problems and develop resolution strategies• Ability to communicate effectively and in user-friendly terms verbally and in writing• Ability to be a team player with effective interpersonal skills• Ability to solve problems and work independentlyEnvironmental Working Conditions• Primarily remote telework• On-site as neededPhysical/Mental Demands• Requires sitting and standing associated with a normal office environment• Some bending and stretching are required• Manual dexterity using a calculator and computer keyboardOrganizational Requirements• HOPCo Mission, Vision, and Values must be read and signedThis description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.