Medical Assistant, Non-Certified / Patient Services Representative

West Florida Medical Center Clinic PA

JOB SUMMARY

The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify self verbally and by wearing name badge at all times while on duty.
Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
Schedule patient appointments within the prescribed protocol.
Verify all necessary referral and authorization information is in place prior to the appointment.
Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
Verify and update demographics and insurance in the practice management system at each patient encounter.
Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
Answer telephones promptly and in a professional manner according to corporate customer service standards.
Manage schedule to ensure maximum utilization of available time slots.
Utilize appropriate system, processing each referral according to office protocol.
Verify patient appointments via telephone prior to patient appointment as instructed.
Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
Prepare all pertinent information for scheduled appointments, according to protocol.
Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
Prepare medical instruments or equipment for use.
Prepare patient treatment areas for use.
Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e., safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
Be proficient with standard concepts, practices, and procedures within the medical field.
Prepare charge tickets for appropriate tests and procedures performed.
Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
Schedule patient procedures or appointments as necessary.
Answer calls and respond to voice mail in a timely manner.
Understand limitations of role as a Medical Assistant
Coordinate schedule changes with front desk.
Other duties as assigned.

*Physician has the option to delegate this responsibility to a mid-level provider.

CORPORATE CULTURE RESPONSIBILITIES

Follow established corporate and department-specific policies and procedures.
Attend all corporate and department-specific required training.
Uphold MCC's Purpose, Values, and Vision.
Abide by MCC's Corporate Culture Responsibilities.
Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum education requirement is high school diploma or GED.
Minimum of 1 year of experience in medical office required.
Must hold and maintain Healthcare Provider Basic Life Support (CPR & AED) certification.

KNOWLEDGE, SKILLS, AND ABILITIES

Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.
Preferred knowledge of operating electronic health records (EHR) systems.
Proficient in use of English language both in written and verbal communication.
Must be able to communicate with individuals of varying socio-economic backgrounds.
Good visual acuity, including color discrimination, is required.
Ability to work in hazardous and biohazardous areas.
Ability to work in an area in close proximity to other employees.
Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Professional demeanor and recognition of privacy considerations for patients and families.
Must be able to accurately prioritize multiple tasks.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Standing/Walking: Frequently; activity exists up to 2/3 of the time
Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
Ability to look at a computer screen for extended periods.
Ability to perform constant repetitive hands and finger motions.
Ability to work in various positions (standing, sitting, bending, and walking) for extended/long periods of time.
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Must exhibit stable work behaviors daily.
Must possess adequate individual coping skills.
Ability to remain calm and professional regardless of workload or time constraints.
Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

Clinical back/front office environment
Exposed to frequent and constant interruptions in daily functions/schedule.
Must be available to customers and staff throughout the day.
May be required to work extended hours to meet department needs.
Clinical/Medical practice office operations.

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Vacancy posted 5 days ago

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