Customs Brokerage Manager

Customs Brokerage Manager

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams.

What You Will Do:

• Adhere to, train and advise team in areas of Customs Brokerage Regulations.
• Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting.
• Monitor problem files and implement corrective action when needed.
• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
• Monitor staff training needs; identify and develop training objectives.
• Conduct regular staff meetings; communicate department goals and expectations.
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
• Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Escalate any unresolved issues or risks before they materially impact RUSA
• Work closely with other departments and branches to deliver a high level of service to customers.
• Perform other duties as assigned
• Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance
• Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).

What You Bring:

• Licensed Customs House Broker preferred
• At least 7 years' experience as an entry writer
• Ability to work with demanding deadlines in a high-pressure environment
• Proven analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Excellent team building skills and ability to work independently
• Good planning and organizational skills; ability to multitask and be a self-starter
• Proven reliability
• MS Word, Excel, PowerPoint experience required

What We Offer:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance– Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match– We're invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO)– Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
• Supportive Work Environment– From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
• Salary-$90,000-$120,000.

If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Apply now and shape the future of logistics with us!