Sr. Service Supervisor

Date Posted:

Country:

United States of America

Location:

OT286: NKP - PROVIDENCE RI 9 Rocky Hill Road Smithfield RI 02917 USA

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Otis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection training and safety for all assigned projects.

This individual will also lead operational efforts managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Smithfield RI territory.

On a typical day you will:

• Ensure field employee safety and quality of service in your territory
• Plan organize and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies managing route schedules and callback rates
• Understand how to provide technical support to field staff either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Strong leadership skills and goal-orientated with strong time management and organizational skills
• Elevator industry experience is desired but not required
• Excellent communication skills and leadership skills and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills business acumen and a passion for customer service
• Travel is required within your territory drivers license as required for your territory

Work Authorization:

• Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions/applications for this position.

What We Offer:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical prescription drug dental and vision coverage for colleagues and their eligible dependents beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits such as legal pet home and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards as well as spot performance bonus opportunities

Apply today to join us and build whats next!.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience:

Manager