Customer Service Representative

Overview

When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Customer Service Representative your customers are both the KDS New England customers as well as your fellow co-workers. It is important to maintain excellent customer service representation to both groups.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+ Handles incoming calls from customers and sales representatives.

+ Manage multiple mailboxes for inbound email and web service and supply request.

+ Transfer service calls for technical staff to assist remotely or visit onsite.

+ Handles incoming supply orders from customers and prepares drop ship orders as needed.

+ Process supply retail orders

+ Process supply credits for returns, defects, corrections, etc.

+ Work with our vendors to coordinate delivery of supplies, via courier service for urgent situations, or process returns for other products.

+ Coordinate delivery and installations calendars

+ Verify customer billing/shipping information. Verifies model, serial, and equipment ID number.

+ Communicate with other departments such as Warehouse, Accounts Payable, and department managers to address resolve customer account challenges.

+ Run various reports on a weekly/monthly basis

+ Monitor’s toner levels in machines connected to KFS

Qualifications

+ High School Diploma or General Education Degree (GED).

+ 3 years of customer service experience

+ Ability to Multitask, prioritize and manage time effectively

+ Ability to read and comprehend simple instructions, short correspondence, and memos.

+ Ability to write simple correspondence.

+ Ability to apply common sense understanding to carry out detailed written or oral instructions.

+ Ability to deal with problems involving a few concrete variables in standardized situations.

+ Basic Computer skills, including knowledge of MS Outlook, Word, and Excel.

Preferred:

+ Bilingual (Spanish)

+ Familiarity with E-Automate

+ One-year prior industry related experience

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

The typical pay range for this role is $50,000 -$64,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. 

Kyocera Document Solutions New England, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions New England, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.