Assistant Spa Director

Job Description

Job Description

Become part of the team at Massage Heights and help us inspire, educate and promote a balanced lifestyle for everyone that walks through our door. We are in search of a goal-oriented Massage Therapist who is interested in more than a job, but a career.

A career with us allows you to fulfill your passion of improving lives with every session. Grow into a meaningful and rewarding career that includes:

• Competitive and progressive pay structure that allows our team to earn more as they grow with us. We provide:
  • Competitive starting pay of $16-$18 per hour plus commissions and bonuses
• Physical and mental well-being of our team members is important to us. We provide:
  • Access to free massages and facials on a regular basis.
  • Paid vacation that accrues to all team members.
• Opportunity to learn and build a career . We provide:
  • Leadership and trainer opportunities for team members.
• Insurance benefits. We provide:
  • Discounted health insurance, dental and vision insurance (full time team members)
  • Paid liability insurance
• We are more than a place to work, we are a team. We encourage teamwork and team recognition through a system that allows team members to acknowledge and reward other team members. These rewards (points) can be exchanged for services or gift cards from 100s of retailers.

Roles & Responsibilities

• Directly supervise and be accountable for all operations when the Retreat Director is not present.

• Be willing to work full time to cover various shifts, including evenings and weekends.

• Create an environment that is passionate about providing Guest service.

• Meet and exceed sales goals.

• Lead by example: achieve personal as well as team goals.

• Coach Team Members to achieve peak performance.

• Create a positive Team environment.

• Implement all rules, guidelines, policies and procedures with all Guests on a consistent basis

• Educate guests with knowledge and confidence on the services, products and programs available.

• Present Lifestyle Programs, Gift Certificates and retail products.

• Promote the therapeutic benefits of regular massage and skin therapy.

• Stay updated on all retail products and promotions available in the retreat

• Achieve goals for retail, re-booking, and elevation booking goals.

• Take pride and accountability in all aspects of your job.

Qualifications

• Some sales or retail management experience preferred

• Experience managing hourly wage employees a plus

• Must be guest driven

• Commitment to standards/image of the Massage Heights body face brand

• Strong leadership, organization, communication and interpersonal skills

• Highly motivated team player

• People oriented with strong customer service and public relations skills

• Must be comfortable with making decisions

• Proven track record in achieving sales goals

• Working knowledge of computers and standard software

• Available to work varied hours/weekends, evenings, holidays etc.

• Experience in training, coaching, and conflict resolution a plus

About Us

We are a family owned, local business that believes receiving regular self care such as massages or facials has an enormous impact on peoples lives. However, options that can most people can afford on their schedule are difficult to come by. That is what appealed to us about Massage Heights. Also, we wanted to create a warm and welcoming environment where team members respect each other and are respected.