Retail Team Lead FT

:

POSITION SUMMARY:

The Team Lead oversees and participates in all day-to day store activities including safety compliance, front end and backroom oversight of the store. The Team Lead assists with functions related to sales, production and customer service and is a key holder responsible for store opening and closing activities as directed by the Store Manager and/or Assistant Manager. This position is a member of the Management Support Team.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Complies with all organization policies and procedures.
• Follows safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets.
• Engages with all consumers, community groups, co-workers to promote the achievement of the company mission. Resolves customer issues and answers questions to ensure a positive customer experience.
• Maintains strict confidentiality of all sensitive information concerning the organization, consumers and/or employees.
• Assists with achieving 100% or more of weekly revenue and production goals through team member training and production focus efforts.
• Handles Point of Sale and Accounting functions and transactions; responsible for store cash funds, issuing and counting down registers, bank deposits, and overages/shortages.
• Performs necessary record keeping, daily reports, and reporting of money and sales to appropriate department personnel within Goodwill of Delaware & Delaware County.
• Responsible to assist with the fulfillment of all production functions and individual productivity of Production Associate team members.
• Assists with training of new retail team members, as assigned, to ensure that the highest level of customer service is offered to all.
• Advises management staff of all progress, problems, and new development on a regular basis.
• Assumes role of manager on duty and supervises team members on shift.
• Conducts quality checks on carts and Z-racks.
• Responsible for store opening and closing activities.
• Assists with exterior and interior maintenance by ensuring that the store is clean, neat, orderly in appearance.
• Performs all other job duties as assigned.

EDUCATION/EXPERIENCE :

A High School Diploma or G.E.D. and a minimum of 1-2 years of related experience. An equivalent combination of education and/or training may be considered.

SKILLS/ABILITIES:

• Basic computer navigation skills, and ability to learn new technical skills
• Excellent communication skills to include listening skills
• Excellent customer service skills, and ability to interact effectively with a diverse constituent population
• Demonstrated ability to work in a fast-paced environment
• Demonstrated ability to work independently and in a team environment
• Ability to handle challenging situations with a calm and professional demeanor
• Ability to take the initiative and exercise good judgement at all times
• Ability to communicate and delegate tasks as well as supervise the follow-through of assigned tasks
• Ability to work varied hours/days as business dictates including opening and closing of location
• Valid driver's license is preferred