Service Desk Technician

SERVICE DESK TECHNICIAN (Boise, ID)CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS - INTERNATIONAL CANDIDATES NEED NOT APPLYSince 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.We are seeking a talented individual for the role of Service Desk Technician. This is a full time position. Candidates must live in the service area and report to the Boise office. This role reports to the Service Desk this entry-level position, you will be working on a team of skilled consultants across a wide range of disciplines, representing solutions from Microsoft, VMware, Citrix, HP, and more. Your role is to ensure that industry best practices and methodologies are applied to the operational support of our customer environments. You will be a member of the Managed Services Team supporting dozens of customers.Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.DutiesResponsibilitiesProvide end-user support for troubleshooting and enhancement requests related to desktops, thin-clients, software, and peripheralsEscalate and follow up on issues as they are assignedPerform direct follow-up with clients regarding remediation where appropriateWork to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity and overall functionalityProvide hardware and software supportManage and maintain Microsoft 365Administer and maintain Virtualization environments (VMWareHyper-V)Assist with various implementation projects as they relate to Microsoft 365, Office 365 and Azure technologiesInterface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closureInstall Windows desktop operating systems, software, and peripheral devicesProvide networksystem utilization and security reportsCreate and maintain necessary technical support documents.Document client systems and processes to create Run Books and related documentationOther work-related duties as assignedQualificationsRequirementsHigh School Graduate or GED requiredTechnical school or post-secondary education in technology preferredKnowledgeable with the basic components of a business networkUnderstanding of desktop operating systems, directory services and applicationsProficiency in Microsoft Office applications requiredUnderstanding of TCPIP and network basicsExperience troubleshooting computer issues in a business setting highly preferredExposure to Citrix Virtual Application and Desktop products as well as thin client devices preferredExperience supporting Citrix environments at a tier 1 level highly desiredExperience with management of Windows 10, iOS, macOS and Android devices with Microsoft Endpoint Manager (Intune) highly desiredExposure to on-prem SAN solutions such as Pure, DellEMC, or HPE storage preferredExposure certificates in the Microsoft ecosystem preferredStrong interpersonal, written and oral communication skillsStrong analytical and problem-solving skillsHighly self-motivated, directed and organized with attention to detail and accuracyAbility to effectively prioritize tasks in a fast-paced scenarioStrong customer service orientationExperience working in a team-oriented, collaborative environmentWorking toward specific industry or OEM certificationsCandidate would either need to have a valid Driver's license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this pensationBenefitsCompensation DOERSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insuranceLTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.