Maintenance Coordinator

Maintenance Coordinator

We're committed to enriching the lives of those around us - one home at a time. Ready to make a difference? We're looking for innovators, changemakers and energetic professionals who want to join in on our amazing mission and company culture. We're a leader in the Single Family Rental industry and have been named one of Atlanta's Top Workplaces, ranked #3 on Qualified Remodeler's Top 500, and ranked #1 for ACG's fastest-growing company in Georgia.

RESICAP's Renovation, Maintenance, and Property Preservation division, ResiPro, is committed to creating meaningful long-term relationships with employees and vendors, while providing our clients with a quality product in a timely manner. Ready to be a Pro and make an impact in a fast-growing, innovative company? Apply today!

BENEFITS: Paid Holidays, Paid Time Off, 401k Matching, Medical, Vision and Dental Insurance, Wellness Initiatives, Short-Term Disability, Employee Assistance Program, and More

Position Purpose: The Maintenance Coordinator is involved in receiving, scheduling and management of all maintenance requests with vendors, residents, turns, transitions, clients, and supporting Field Service Manager teams.

Job Responsibilities:

• Responsible for the entire lifecycle of all priority (low through emergency) maintenance requests for occupied and vacant single-family homes.
• Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request.
• Assessing estimates to ensure that scope and price is appropriate for the issue and at times determine alternative strategies to resolve the request.
• Routinely and consistently communicate between residents, vendors, property management and owners to ensure tickets and work orders are completed in a timely manner.
• Ensure all communication (verbal and written) with Residents and owners maintain an exceptional level of professionalism and customer service in accordance with departments communication expectations.
• Ensures and verifies compliance with all county and local regulations and HOA guidelines.
• Review all vendor invoicing for accuracy prior to submission to accounting for payments.
• Responsible for all move-in and move-out Maintenance request and determine best method to ensure timely leasing process.
• May have to participate in Afterhours emergencies.
• Sourcing vendors outside our network when necessary.
• Maintain outlined KPI's established by Maintenance Department.
• Review construction scopes and past maintenance work orders for warranty items.
• Maintain proper, detailed, and quality documentation on all work orders assigned.
• Participate in special projects as assigned.
• Responsible for setting up hotel accommodations for Maintenance Operations Managers to approve and book.
• Maintain a professional and friendly demeanor with tenants, co-workers, and clients at all times.

Job Requirements (Including Education) :

• Uses analytical and critical thinking for incoming inquiries to identify root causes of issues and make recommendations for resolution.
• Minimum 5 years of exceptional customer service experience over the phone.
• Excellent verbal and written communication skills.
• Experience responding to customer emails.
• High level of accuracy and attention to detail.
• Strong problem-solving skills and data analysis abilities.
• Strong organizational and time-management skills.
• Able to prioritize and multi-task in a fast-paced environment.
• Adaptable to feedback and requested changes.
• Basic understanding of fair housing and real estate.
• Excellent interpersonal skills: ability to relate to others.
• Excellent and professional verbal and written communication skills.
• Excellent interpersonal skills, genuinely friendly and approachable.
• Strong customer service skills.
• Must be at work on a regular and consistent basis.
• Overtime may be required for this position.
• Able to work on holidays and weekends.
• Able to identify, analyze, and resolve problems.
• Ability to represent the company to residents, vendors, and team in a courteous and professional manner.
• Ability to perform basic to intermediate mathematical and accounting functions.
• Ability to make quick and effective decisions.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Must maintain a professional appearance.
• Honest, ethical and handles things in confidential manner.
• Proficient with MS Office, Outlook and Internet applications.
• High School diploma or equivalent is required for this position.
• Minimum of 2 years of maintenance experience is required.
• Minimum of 2 years in a customer service/property management is preferred.
• Bilingual is a plus.