Multi-Unit District Ops Leader - P&L, Coaching, Service

About the Role The Assistant District Manager is a hands-on operations leader who supports the District Manager by strengthening store-level execution, P&L routines, staffing, training, inventory discipline, and guest experience across assigned restaurants. This role is ideal for a high-performing General Manager or area-level operator who can move between stores, diagnose performance gaps, coach managers, and step into the operation when a restaurant needs support. In Southern California, the ADM helps protect speed, quality, cleanliness, and staffing consistency across busy commuter, neighborhood, and drive-thru trade areas. What You Will Own

• Support store-level P&L performance by coaching GMs on sales growth, labor scheduling, food cost, waste, inventory levels, cash accountability, and controllable expenses.
• Partner with the District Manager to inspect restaurants, review operational results, identify opportunities, and execute store-specific improvement plans.
• Ensure daily operations run smoothly, including opening and closing procedures, rush readiness, deployment, food quality, freshness, cleanliness, and brand standards.
• Coach managers and crews on guest service, customer interaction, order accuracy, drive-thru/window readiness, speed of service, and recovery from guest complaints.
• Lead training execution for crew, shift leaders, assistant managers, and new managers, including food safety, operational procedures, and company policies.
• Support hiring, onboarding, staffing levels, scheduling routines, employee relations, disciplinary actions, and performance improvement at the store level.
• Monitor inventory counts, product rotation, ordering, approved vendor usage, product availability, and waste minimization.
• Follow up on maintenance issues, equipment functionality, facility cleanliness, eSupport tickets, and store readiness needs.
• Implement seasonal promotions, window/merchandising updates, local store marketing within the immediate trade area, and operational changes from leadership.
• Respond to staffing shortages, equipment issues, guest escalations, inspections, emergencies, or other operational needs as directed.

How Success Will Be Measured

• Improvement in assigned stores' sales, labor, food cost, waste, inventory accuracy, and controllable profit.
• Consistent execution of drive-thru speed, service times, order accuracy, food quality, and guest satisfaction standards.
• Stores remain staffed, trained, clean, stocked, cash-compliant, and ready for audits, inspections, and peak dayparts.
• Timely completion of training, performance coaching, corrective action follow-up, and succession planning routines.
• Reliable execution of promotions, window readiness, local marketing, maintenance follow-up, and leadership action plans.

What We Are Looking For

• 3+ years of QSR, coffee, bakery, fast casual, or high-volume restaurant management experience; multi-unit support experience preferred.
• Proven ability to manage or influence store-level P&L, labor scheduling, inventory, ordering, cash controls, and guest experience metrics.
• Strong floor leadership skills with the ability to coach in the moment, run shifts when needed, and build manager capability without taking ownership away from the GM.
• Experience hiring, training, counseling, evaluating, and developing restaurant employees and shift leaders.
• Working knowledge of food safety, sanitation, brand standards, opening/closing routines, and California restaurant operating expectations.
• Comfortable with reporting tools, scheduling systems, inventory/order platforms, POS/back-office systems, and ticketing or eSupport systems.
• Valid driver's license, reliable transportation, acceptable driving record, and ability to travel between stores within the assigned Southern California district.
• Bilingual English/Spanish is a plus.

#J-18808-Ljbffr Dunkin' - Franchisee Of Dunkin Donuts