Customer Service Representative

The Customer Service Representative's (CSR) role is to perform secretarial-type duties and provide administrative and organizational support for doctors, clients, co-workers, and other professionals. Key Responsibilities: Customer Support: Professionally answer multi-line telephone system; take accurate messages; process client information on computer system; process incoming and outgoing mail Veterinary Support: Apply knowledge of company policies, procedures, and pricing, to best meet the clients' needs; maintain a working knowledge of patient records and have the ability to notice and adjust corrections as appropriate; horse-handling opportunities available if the individual is interested and able; prepare and maintain veterinary appointment schedules Data and Documentation: Ensure medical records are complete; maintain files in an organized and accessible manner; ensure client and patient records are complete and accurate; record client interaction with details of inquiries, complaints, or comments Financial Support: Process payments; maintain the petty cash drawer with proper documentation. Staff Interaction: Train co-workers and students; participate in staff meetings and continuing education opportunities. Housekeeping and Safety: Perform routine housekeeping and maintain hospital standards in various areas to ensure a safe and professional workspace. Other Assigned Tasks as Needed: Oversee office inventory supplies; input and complete the audit process of entered invoices; other tasks not specified. Skills Interpersonal Skills Verbal and Written Communication Customer Service Professionalism Detail-Oriented Time Management Computer Literacy Patient Relations Medical Terminology Ability to Manage Multiple Priorities Education/Licensing Degree: High School Diploma or equivalent Experience Prior client services experience is helpful. Equine knowledge and skill are helpful. Physical Requirements Prolonged periods sitting at a desk and working on a computer. This job does not require horse handling. #J-18808-Ljbffr Genesee Valley Equine Clinic, LLC