Customer Service Specialist

Job Description

Job Description

LHH Recruitment Solutions is partnering with a dynamic and growing organization in La Mesa to find a Bilingual Customer Service Representative who will play a vital role in supporting customers and creating positive experiences every day. This is more than just a customer service position. It's an opportunity to join a collaborative team, build valuable skills, and potentially transition into a hybrid work schedule after training.

Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect opportunity for you!

What You'll Be Doing

• Serve as the first point of contact for customers, delivering outstanding service with every interaction
• Handle a high volume of inbound and outbound calls with professionalism and confidence
• Support customers in both English and Spanish
• Respond to inquiries, provide solutions, and resolve concerns efficiently
• Escalate complex issues when necessary to ensure customer satisfaction
• Maintain accurate customer records and update information in company systems
• Document interactions and follow-up activities thoroughly
• Contribute to team success by meeting service, quality, and performance goals

What Makes You a Great Fit

• Fluent in both English and Spanish
• Previous customer service or call center experience in a high-volume environment
• Strong communication and relationship-building skills
• Ability to multitask and stay organized in a fast-moving setting
• Comfortable working with multiple computer systems and data entry
• Positive attitude, strong problem-solving abilities, and customer-first mindset

Assignment Details

• Contract-to-hire opportunity with long-term potential
• Fully onsite in La Mesa, San Diego
• Monday-Friday | 8:00 AM-5:00 PM PST
• Competitive pay: $22.00 per hour
• Potential for a hybrid schedule following successful training

Why Apply?

This is a fantastic opportunity to join a team that values customer service excellence, professional growth, and employee success. If you're looking for a role where you can make an immediate impact while growing your career, we want to hear from you!

Pay Details: $22.00 per hour

Search managed by: Emily Jannetty

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.