Customer Support Specialist (2nd Shift)

Client Overview:

Our client is looking to add a Customer Support Specialist (2nd Shift) to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.

Salary/Hourly Rate: 

$18/hr - $20/hr

Position Overview: 

In this role as the Customer Support Specialist (2nd Shift), you will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. The 2nd shift schedule is from 2 pm - 10 pm, with some Saturdays required.

Responsibilities of the Customer Support Specialist (2nd Shift):

• Provide exceptional customer support via phone, email, chat, and messaging platforms.
• Assist customers with orders, account questions, and issue resolution.
• Build strong relationships by delivering personalized service and support.
• Educate customers on available products and services.
• Maintain accurate records and stay informed on company offerings and updates.
• Identify trends in customer feedback and share insights with leadership.
• Meet performance goals while maintaining high quality and attention to detail.

Required Experience/Skills for the Customer Support Specialist (2nd Shift):

• 2+ years of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Excellent spelling, grammar, and attention to detail.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working across multiple systems and technology platforms.
• A genuine passion for helping others and creating a positive customer experience.

Preferred Experience/Skills for the Customer Support Specialist (2nd Shift):

• Experience in customer service or client support roles. 
• Previous healthcare, pharmacy, or medical experience is a plus.
• Familiarity with CRM tools.
• Experience in process improvement or recommending operational enhancements.
• Exposure to billing, payment processing, or contract administration.

Education Requirements:

• High school diploma or equivalent is required.
• Associate’s degree or higher is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).