Client Service Ambassador

Act as a liaison or contact between clients laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.

JOB FUNCTIONS

• Provide quality and timely response to internal and external client inquiries and requests
• Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
• Track and trend client data as required
• Identify client concerns complaints and trends and recommend changes to accommodate client needs
• Set up new client accounts in LIMS and create required documents for sample submission for new clients
• Maintain records of all client communications and requirements
• Notify laboratory of special client requirements and monitor for compliance
• Ensure compliance to ISO 17025 standards are maintained

Qualifications :

EDUCATION AND EXPERIENCE

• 4-year degree in Food Science Microbiology or closely related field; Alternatively equivalent work experience Preferred
• High school Diploma or GED Required
• Effective problem prevention and problem-solving skills Required
• Written and verbal communication skills necessary to cross multiple disciplines Required
• Proficiency with Microsoft Word and Excel Required
• Proficiency with LIMS and Client Portal systems Required
• Ability to interact with clients affiliates and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
• 1 years of laboratory experience Required

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Full-time