Manager, Security

Job Description

Job Description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call View phone number on ziprecruiter.com or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Job Description:

Under supervision of the Security VP/Director, oversees personnel involved in establishing, promoting and maintaining security and property protection programs by performing the following duties personally or through subordinate supervisors. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties and Responsibilities:

 

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Reports directly to the VP/Director of Security, assumes the operational and administrative responsibilities of the Security VP/Director in their absence.
• In the absence of the VP/Director of Security, will make notification of any and all pertinent incidents/events to the Corporate Senior Vice President of Security, his designee and the property President.
• Makes notification to the VP/Director of Security any reports of significant incidents/events, violations of regulations, policies and/or procedures.
• Responsible for protection of Seminole Gaming Property assets.
• Responsible for the day-to-day operations of the Security Department.
• Initiate, conduct and assists in any internal or external investigations approved by the VP/Director of Security, provide assistance and/or direct involvement upon request with investigations being conducted by Seminole Gaming Administration, Seminole Tribal Gaming Commission, Human Resources, Casino Management, and Seminole Police Department or authorized local authorities.
• Ensures the operation of a 24-hour, 7 day a week Security Operation to provide a timely response to routine and emergency situations.
• Provides physical security, traffic, and parking control for Seminole Gaming Property.
• Responsible for directing subordinates, completing and reviewing performance reviews.
• Responsible for reviewing and editing of incident reports prepared by subordinates for completeness and accuracy.
• Submits written reports of any breach of laws, regulations, policies and procedures to the Security Director.
• Interacts and assists Security Shift Manager/MOD and Seminole Gaming Property personnel as necessary to provide adequate security protection.
• Enforces policy and procedures, rules, and regulations and Gaming Compact requirements.
• Initiate all disciplinary actions on subordinates.
• Must be able to perform the duties of all Security positions.
• Ensures all employees are complying with regulations, ordinances, MICS, gaming compact, and company/departmental policies and procedures.
• Patrol the Casino premises to ensure the safety of customers and employees, and assists guests as needed.
• Responds to emergency incidents and takes action as necessary.
• Responds to internal security alarms and takes action as necessary.
• Provide for and/or schedule additional security as needed.
• Takes required enforcement action for violations of SGA Policies and standard procedures and if warranted, may call local authorities for assistance.
• Recruits, interviews and hires Security personnel as needed.
• Assists in training of department staff and developing and implementing standard operating procedure manual for department.
• Reviews all incident reports and provides statistical data to VP/Director of Security.
• Prepares reports and correspondence as required.
• Ensures department's daily records are accurately maintained.
• Orders keys and maintains logs on key holders, radios, pagers and other inventory.
• Monitors safety systems for the property to ensure they are in proper working order and being used appropriately by staff.
• Ensures appropriate checks on vehicles and equipment are performed as required.
• Ensures assignments of staff are providing adequate coverage.
• Ensures department's daily records are accurately maintained.
• Maintains good communication with co-workers and maintains a positive and professional work environment.
• Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and team members.
• Contributes to a team effort and accomplishes related results as required.
• Work flexible schedule to accommodate the needs of the operation i.e. nights, weekends and holidays.

• Performs other duties as required.

 

 

Qualifications:

 

High School diploma or equivalent.  Five (5) years management experience in the overseeing and supervision of a Security Department in a high volume casino/hotel complex environment.

 

Work Environment:

·       While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

·       The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

·       The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

·       Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

 

Closing:

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

·       Credit Check

·       Criminal Background Check

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.