Product Complaint Analyst II

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

The Product Analyst II analyzes customer complaints to determine regulatory reportability and coordinates complaint-related activities with internal stakeholders, field personnel and end-use customers. This role is responsible for ensuring compliance with Good Documentation Practices (GDPs), complaint handling requirements and applicable U.S. and international regulatory requirements. The Product Analyst II communicates event investigation results through regulatory submissions and written customer communications, as appropriate, while maintaining a strong commitment to patient safety and product quality.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Apply policies and procedures to ensure compliance with FDA and international regulatory requirements.

• Evaluate incoming complaint information to determine Medical Device Reporting (MDR) and vigilance reporting eligibility.

• Ensure complete, accurate and timely submission of Medical Device Reports (MDRs) and vigilance reports.

• Interface and collaborate with internal and external stakeholders to efficiently collect complaint-related information.

• Complete required compliance and regulatory training in a timely manner.

• Maintain awareness of new products, regulatory requirements and industry developments.

• Communicate investigation findings through written correspondence and regulatory submissions, as appropriate.

• Support departmental and divisional objectives while maintaining high standards of quality and compliance.

• Perform additional duties and responsibilities as assigned.

Qualifications:

Required qualifications:

• Bachelor’s degree.

• Minimum of 2 years' experience in a health care, clinical, technical, scientific or related field.

Preferred qualifications:

• Knowledge of peripheral and interventional cardiology medical devices.

• Experience using a TrackWise-based complaint handling system.

• Experience preparing and submitting Medical Device Reports (MDRs) and vigilance reports.

• Experience evaluating and investigating patient complication or death events.

• Medical device industry experience.

• Experience in post-market surveillance, quality systems or complaint handling.

• Strong attention to detail and organizational skills.

• Strong critical-thinking and problem-solving abilities.

• Excellent written and verbal communication skills.

• Self-motivated, goal-driven and results-oriented team player.

Requisition ID: 630410  

Minimum Salary: $ 59900  

Maximum Salary: $ 113800  

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at and follow us on  LinkedIn .

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.