CRYSTAL CRUISES - BUTLER

Butler Position at Crystal Cruises

Butler is responsible for the guests' experience, offering a premium service that is both exceptional and memorable. Butler is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The Butler must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Butler is held fully accountable for the quality of their guests' personalized experience.

Conditions

• Work in top level, 5* cruise company, luxury segment
• Medical insurance provided during contract
• Flight paid to ship and to a home address after completed contract
• Free food and accommodation
• Free uniform
• Joining expenses: reimbursed upon completion of first contract.
• STCW: reimbursed upon commencement of second contract.
• Contract length 5-6 months with following 2 months of vacation.

Responsibilities

• To collect guests from the gangway and escort them to their suites on embarkation day (check in) and explain the suite functions and amenities.
• To provide breakfast, lunch, dinner including 24-hour room service to guests upon their request.
• To provide canap's, teatime, turndown and bar service to guests upon their request.
• To make onboard reservations, pack/unpack and shine shoes for guests upon their request.
• To do deliveries (such as laundry, gifts, times fax etc.) to guest suites.
• To replenish beverages, coffee & tea, ice and fresh fruits twice a day or as necessary.
• To log the guest's personal laundry, send it down to the laundry for washing, dry cleaning or pressing, and deliver it back to guests in a timely manner.
• To order enough soft drinks, liquor/wine & sparkling wines and fresh fruits for all pantries and to ensure that daily menus are distributed to guests in a timely manner (as per assigned side-duty and schedule, however, to not overstock items in the pantries).
• To ensure that always assigned pantries and lockers kept clean and tidy and in accordance with safety rules and regulations, following the guidelines of USPH.
• To follow the proper cleaning and maintenance procedures of equipment in pantries.
• To clean and refill the coffee machines in assigned guest rooms and pantries properly, as per schedule, usage and according to maintenance manuals.
• To refill beverage stations in all waiting lounges
• To ensure that all equipment is properly and securely stored away when not on duty.
• To follow and execute the housekeeping sanitation program and to complete and update all sanitation log sheets as per policy.
• To report work orders to the head butler and/or housekeeping office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
• To maintain a friendly and approachable demeanor, even under pressure, and utilize an in-depth knowledge and understanding of Crystal Basics.

Requirements

• Minimum of two (2) years guest facing service experience in a luxury environment. (Cruise ship experience is preferred).
• Must have good food and beverage knowledge as well as proficiency in other services provided onboard.
• Fluent written and spoken English.
• Good interpersonal and public communication skills.
• Good organizational and multi-tasking skills are required together with an eye for details.
• Must possess the ability to interact with all levels of people while communicating in an effective, yet diplomatic fashion.
• Needs to have an outgoing personality and possess a positive attitude, maintain a friendly and approachable demeanor at all times even under pressure using their knowledge of Crystal Basics.
• Vaccination Covid-19 mandatory with WHO approved vaccines

Last updated: October 11, 2023