Guest Service Supervisor

Guest Service SupervisorCompensation: $20.00 per hourYou are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The Role: As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be Doing:Assist in supervising front desk staff and daily operationsSupport check ins, check outs, reservations, and guest inquiriesProvide coaching and training to team membersHandle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followedMaintain accurate records, logs, and shift informationCommunicate important updates to management and other departmentsAssist with cashiering, billing, and basic audit tasksWhy You Will Love It Here:A positive and team-oriented environmentOpportunities for growth in front office and hotel leadershipA role where you help shape the guest experienceReady to Join the Team: If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOEQualifications:Previous front desk or hospitality experience requiredStrong customer service and communication skillsAbility to lead, coach, and support a teamCalm, professional, and dependableStrong problem solving and multitasking abilitiesComfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekendRetreat and refocus at one of the top Boca Raton hotelsTravel brilliantly at one of the most convenient Boca Raton hotels, located in the heart of downtown and a short drive to the beach, amazing restaurants, and shopping. A refreshing destination for business and leisure, the award-winning Boca Raton Marriott at Boca Center offers 12 meeting spaces and Boca Raton wedding venues in over 13,000 square-feet, complete with modern AV equipment, expert planners, and custom catering. As one of the most sophisticated downtown Boca Raton hotels, our stylishly appointed hotel rooms & suites offer complimentary WiFi, Smart TVs, floor-to-ceiling windows, and scenic city views, with access to our outdoor pool and fitness center, all within minutes of Town Center at Boca Raton, museums, family attractions, Mizner Park, Lynn University, Boomers Playland, & Florida Atlantic University. Cap an unforgettable day at Sonrisa, serving Caribbean/American fare with full evening bar, or new Veranda, onsite at one of the top hotels near Boca Raton FL. Stay inspired.