SDS RX Lead Dispatcher

SDS Rx Lead Dispatcher (US)

Join SDS Rx, a leader in specialized healthcare logistics powered by DHL! At SDS Rx, we are committed to delivering critical medications and healthcare products safely, accurately, and on time. Our team plays a vital role in supporting pharmacies, healthcare providers, and patients by ensuring time-sensitive deliveries are coordinated with precision and exceptional customer service.

The core responsibilities of this role include: dispatching drivers for scheduled and STAT medication deliveries, coordinating route releases, processing and scanning controlled substance manifests, ensuring drivers are properly prepared and compliant with vendor requirements, supporting pharmacy operations through administrative tasks, monitoring time-sensitive deliveries, and providing proactive solutions to operational challenges in a fast-paced healthcare logistics environment.

Position: Lead Dispatcher Shift: Friday - Saturday 4p-12a; Sunday 9a-11p; Monday 8a-4p Pay: $20.00 per hour

The ideal candidate will also possess the following skills and/or experience:

• Strong problem-solving skills with the ability to think outside the box in a fast-paced environment
• Proactive mindset with the ability to anticipate challenges and implement solutions quickly
• Excellent communication and customer service skills
• Ability to manage multiple priorities and urgent requests simultaneously
• Strong organizational skills and attention to detail
• Experience coordinating schedules, routes, or logistics operations preferred
• Comfortable working in a healthcare or pharmacy-related environment
• Ability to remain calm and professional in high-pressure situations
• Experience working with e-courier systems and Microsoft Software (Excel, Outlook)
• Strong sense of urgency when handling time-sensitive deliveries
• Reliable attendance and punctuality
• Ability to work independently while collaborating effectively with drivers, pharmacy staff, and customers
• Professional appearance and commitment to maintaining operational standards

Our excellent benefits package includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

As a Lead Dispatcher, you will play a critical role in coordinating time-sensitive medication deliveries and ensuring drivers are dispatched efficiently to meet customer and pharmacy requirements. This position supports daily pharmacy operations through route management, driver coordination, shipment tracking, documentation processing, and customer service. The Dispatcher serves as a key communication link between drivers, pharmacy personnel, and customers, ensuring all deliveries are executed accurately and within required service levels.

The ideal candidate thrives in a fast-paced environment, is highly organized, and can proactively resolve logistical challenges while maintaining exceptional customer service standards.

Key responsibilities include:

• Coordinating daily driver dispatch activities, including early morning route releases and route assignments.
• Ensuring drivers arrive on time, are properly prepared for their routes, and comply with customer and vendor appearance requirements.
• Monitoring route execution and proactively addressing delivery delays or operational issues.
• Managing urgent STAT medication deliveries and ensuring time-sensitive orders are assigned and completed promptly.
• Reviewing and processing controlled substance manifests and verifying required documentation before route release.
• Scanning and maintaining records of controlled medication documentation in accordance with company policies and regulatory requirements.
• Supporting pharmacy operations through administrative tasks, document management, and system updates.
• Communicating effectively with drivers, pharmacy staff, customers, and management regarding route status and service concerns.
• Tracking package movement and delivery performance to ensure service commitments are met.
• Utilizing company technology, printers, and dispatch systems to support daily operations.
• Identifying operational challenges and implementing solutions to maintain efficient workflow and customer satisfaction.
• Assisting with after-hours operational support as needed until all routes have been successfully released and serviced.
• Maintaining a professional, organized, and customer-focused work environment.
• Supporting a culture of teamwork, accountability, compliance, and continuous improvement.

At SDS Rx, every delivery matters. Join our team and help ensure patients receive the critical medications they need when they need them most.