Apartment Maintenance Tech (temporary)

Pilot Property Management is a Seattle-area company specializing in multifamily real estate. As we continue to grow our portfolio of 1000+ units, we are strengthening our facilities operations to ensure consistent service, quality, safety, and operational efficiency across all properties.

Unresolved maintenance items are among the top reasons people leave an apartment. The ability of our team to quickly respond to and resolve issues is a key part of our business. While Maintenance Techs may complete some projects independently, we work as a team and the role requires professionalism and a customer service mindset. 

SKILLS / QUALIFICATIONS / QUALITIES

• 2+ years general maintenance and repair experience, or related experience
• Prior customer service or property management experience preferred
• Great written and verbal English communication skills
• Attention to detail and pride in a job well done
• Self-motivated, with the ability to work independently and manage time effectively
• Coachable, receptive to feedback, and willing to follow direction
• Calm under pressure and able to maintain professionalism in intense or urgent situations
• Commitment to company policies, best practices, and service standards
• Adherence to Federal, State, and local fair housing laws
• High School diploma or GED required, higher education encouraged
• Furnishment and use of employee-owned tools

LICENSING, DRIVING, & BACKGROUND REQUIREMENTS

• Valid Washington state driver’s license and insurable driving record (no DUIs) - candidates with an out-of-state driver license have 30 days from hire to obtain a valid WA license
• Comfortable navigating urban environments - this role requires daily travel between sites
• Reliable personal transportation required
• Must be able to pass criminal and driving background checks

PHYSICAL REQUIREMENTS

This role involves regular physical work, including frequent walking, kneeling, standing, bending, stooping, reaching, lifting up to 50 lbs independently, and climbing stairs and ladders. The position also requires operating a large variety of tools and equipment, both indoors and outdoors in varied weather conditions. Adherence to company health and safety policies is required at all times.

DUTIES / RESPONSIBILITIES
The following describes the general nature and level of the work performed by the individual and is not intended to be all-inclusive. It represents essential elements and criteria necessary to successfully perform the job. It is generally agreed that other duties may be assigned.

• Perform a wide range of general maintenance and repair tasks (light carpentry, drywall repair, painting, caulking, fixture replacement, minor repairs, and appliance troubleshooting).
• Prioritize, schedule, and complete maintenance work orders based on urgency, safety concerns, and resident impact. 
• Communicate professionally and courteously with residents to coordinate service appointments and provide status updates. 
• Ensure all work is completed safely, efficiently, cost-effectively, and in compliance with applicable codes, regulations, and company standards. 
• Plan and execute apartment unit turnovers to minimize vacancy time and ensure units are rent-ready. 
• Conduct regular property inspections and proactively identify maintenance issues, safety hazards, and opportunities for preventative maintenance. 
• Escalate work requiring licensed or specialized trade professionals when appropriate and assist with coordination as needed. 
• Maintain accurate and timely documentation, including work orders, photos, receipts, invoices, and expense reports. 
• Report, document, and communicate safety concerns, property damage, or operational risks promptly to supervisors or property management. 
• Collaborate closely with the property management and facilities teams to ensure the physical condition and operational needs of each property are met. 
• Uphold company values and provide a high level of customer service to residents, vendors, clients, and team members. 
• Follow industry best practices and company procedures for maintenance operations, safety, and resident interaction. 

COMPENSATION & BENEFITS

• Wage: $23 - $29/hour
• 100% company-paid comprehensive health insurance (medical, vision, and dental)
• Company-paid Long Term Disability and Group Life Insurance
• 401(k) Retirement Savings Plan with company match
• Mileage reimbursement for business travel
• PTO benefit + paid company holidays

ADDITIONAL INFORMATION

• Location: this is an in-person role, covering a portfolio of properties located across the greater Seattle metro area (generally from Everett to Tacoma). Team meetings and office-based tasks occur at our Seattle office. 
• Work Environment: this role is predominantly performed in the field at managed properties. Typical time allocation is approximately: 75-80% active maintenance work onsite, 10-15% travel between locations, and 10-15% office or admin (subject to change).
• Travel: Daily car travel between locations is required. Techs must have a reliable personal vehicle, maintain appropriate insurance coverage, and uphold an insurable driving record.
• Schedule: this is a full-time 40 hours/week position, Monday - Friday approximately 8:00am – 5:00pm. Hours may vary slightly depending on workload, resident needs, and assigned tasks.
• On-Call Expectation: this role participates in an after-hours on-call rotation to respond to urgent or emergency maintenance issues. Technicians are required to be available during on-call weeks to receive phone calls and coordinate service for emergencies. 
• Duration: this is a seasonal, temporary role expected to run through the end of April. Based on the company’s staffing needs and the employee’s performance, this position may be extended or transition into a regular (non‑temporary) role. 

Pilot Ventures LLC (Pilot Property Management & Pilot Capital) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.