Freight Truck Dispatcher - Broker

Job Description

Job Description

Position Overview  
Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.    

Key Responsibilities  

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed 
• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups 
• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes 
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner  
• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution 
• Coordinate with brokerage department to qualify carriers and administer paperwork 
• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance  
• Ensure compliance with applicable local, state, and federal regulations 

What We’re Looking For  

• 5+ years of hands-on tractor-trailer dispatch experience (required)   
• Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment 
• Working knowledge of ICC regulations and safety awareness (preferred) 
• Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)  
• Ability to troubleshoot and predict problems before they arise 
• Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment 
• Effective communication skills and an ability to interact with drivers, customers, and internal teams 
• Strong organizational skills and an ability to work swiftly between multiple projects  

What to Expect  

• A reliable schedule (Monday through Friday, 8:00 AM – 5:00 PM and overtime opportunities available) 
• A primary work location in south-central Maine 
• Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)

Why Join Us?  

• We are an established Maine-based company with 40 years of industry experience 
• We have many long-tenured employees and believe in a community-focused culture
• We are committed to safety