Bilingual Front Desk Clerk - Dental, Almatha Clark Taylor Clinic

Bilingual Front Desk Clerk - Dental (Job Overview)

Are you ready to be the welcoming face of a team that's transforming healthcare in schools? At Legacy Community Health, we're inviting you to join our family as a Bilingual Front Desk Clerk in our school-based health program. This is more than a jobit's a chance to make a meaningful impact on students and their families by ensuring they have access to the care they need, right where they learn.

Here's what makes this opportunity extraordinary:

• Heartfelt Impact: You'll play a pivotal role in connecting school communities to essential healthcare services, helping children thrive both academically and physically.
• Team Spirit: Become part of a diverse, passionate group that values collaboration, support, and shared purpose.
• Room to Grow: Expand your skills in healthcare administration with access to mentorship and professional development opportunities.
• Balance and Fulfillment: We understand the importance of work-life harmony, so you'll find a role that respects your personal well-being alongside your career goals.

Key Responsibilities

• Serve as the first point of contact by answering incoming calls promptly and professionally, addressing appointment requests and inquiries.
• Review patient charts to ensure all required consents and intake forms are completed for smooth registration.
• Collaborate with parents of new patients to obtain verbal consent and guide them through necessary documentation.
• Verify demographic information and collect health histories to confirm appointments.
• Schedule eligibility appointments to assist with insurance updates and changes.
• Digitally manage patient documentation by scanning and uploading intake forms, consents, and insurance information into our EPIC system.
• Update MyChart access for parents, ensuring communication preferences are accurate and helpful.
• Identify and flag billing issues for same-day appointments or registration errors to ensure seamless operations.
• Confirm patient arrivals and follow up with schools or parents regarding no-shows.
• Coordinate same-day appointment referrals by working closely with school nurses and parents to secure consent.
• Engage parents for follow-ups on birthday lists, weight checks, and asthma management to promote proactive care.
• Support the efficient operation of school-based clinics through essential administrative duties.
• Participate in performance improvement initiatives and contribute to the team's success.
• Take on additional duties as needed to help fulfill Legacy's mission of care and community impact.

Minimum Qualifications

• High School Diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multitask and handle multiple incoming calls simultaneously.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic knowledge such as math, alphabetical, or numerical filing may be required.
• Bilingual in English/Spanish preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.