Property Coverage Specialist

Job Description Job Description Description: Description We are seeking an experienced Property Coverage Specialist to deliver outstanding services to residents of affordable and low-income properties. The Property Coverage Specialist is responsible for ensuring that all phases of the property operate smoothly, efficiently, and in compliance with applicable regulations. This role involves implementing established procedures and approved tasks, while providing clear leadership, direction, and oversight to all on-site staff. Our ideal candidate has strong communication and organizational skills, and is committed to enhancing the quality of life for residents *This job may require travel to various locations around the metro area. Candidates must have reliable transportation. *We welcome vets and retirees! Essential Job Functions Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions. Make sure the property is clean, safe, and attractive at all times. Manage workflow and affirm employees are clear about their responsibilities. Assure policies, processes, and procedures are achieved. Make sure all reporting is complete in a timely manner, as agreed upon by the client. Be mindful of the site budget and operate within said budget. Keep track of and carry out rent collections; execute processes pertaining to delinquent accounting procedures, including approved evictions and debt write-offs. Collect accounts payable invoices for weekly payment. Keep an eye on employee performance and give supportive coaching and training weekly. Coordinate with the Director of Maintenance to observe and schedule all maintenance tasks. Delegate, review, maintain deadlines, and train employees in leasing tasks. Ensure Compliance Specialists comply with housing regulations and Fair Housing Guidelines. Resolve issues that arise with and for residents, including complete maintenance orders, conflicts, and lease violations, while providing the best customer service. Document all resident issues, concerns, requests, and conflicts. Take part in on-site activities. Effectively retain current residents and attract new residents to maintain property occupancy of 90% or better. Regularly complete relevant training, seminars, etc. to remain up to date on industry standards and regulations. Complete other duties as assigned. Requirements: Education and Work Experience 2 years of Property Management experience, proving your abilities in the property management field, or transferable skills from non-housing industry Section 42 (IRS) and/or Project-Based Section 8 experience, showing your expertise in affordable housing Fair Housing practices, demonstrating a clear understanding of fair housing laws and regulations Tax Credit and/or HUD compliance, showing your experience in maintaining compliance with tax credit and HUD regulations Resident interaction, showing previous experience in resident interactions preferred Leadership skills, demonstrating your ability to manage and supervise on-site employees, and to promote a positive work environment Property management: 2 years (Desired) HUD: 2 years (Desired) Tax Credit: 2 years (Desired) Certified apartment manager or accredited resident manager certification is preferred High School Diploma or equivalent required Knowledge, Skills, and Abilities Excellent critical thinking and decision making Great customer service and excellent communication skills, with a high degree of emotional intelligence Demonstration of awareness of homeless issues and a desire to work with underserved populations Valid Colorado Driver’s License Excellent understanding of principles, methods, techniques, and technology regularly used in the field Application of computer skills and programs such as Word, Excel, Outlook, and community software Knowledge of current industry trends and changes in regulations and state or federal law Capable of complying with instructions, both written and oral, and of making independent decisions within established expectations Able to give assistance to a variety of properties as needed Professional, neat, and clean appearance and demeanor with all stakeholders at all times Tools and Equipment Used Multi-line telephone system, computer, Internet, word and math processing programs, various software programs, copy machine, and scanner. Physical Requirements Percentage of work time spent on activity:0% - 24% 25% to 49% 50% to 74% 75% to 100% SEEING: Must be able to read computer screens and printed documents. 75% to 100% HEARING: Must be able to hear well enough to communicate with employees and others. 75% to 100% STANDING/WALKING 25% to 49% CLIMBING/STOOPING/KNEELING 0% to 24% LIFTING/PULLING/PUSHING 0% to 24% FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones. 75% to 100% DRIVING: Must have valid driver’s license and clean driving record. 0%-24% The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Working Conditions Works in climate-controlled environments, as well as outdoors settings of all weather conditions, with frequent interpersonal interactions. Comfortable working in a professional office environment. This role routinely uses standard office equipment, such as a computer, photocopier, and telephones. The person in this position needs to occasionally move about inside the office to access filing cabinets, office equipment, etc. Must be able to remain in a stationary position more than 50% of the time. Salary and Benefits Competitive Salary: We recognize and reward your expertise and dedication starting from $22.00-26.00 per hour. Benefits of Working for OnCall Experts Flexible scheduling - accept jobs that work for your life, family, and commitments, including other employment Transparency & collaboration among roles Building a business from the ground up Decentralized self-management, trust and respect Quarterly profit-sharing - receive a portion of company profits based on the number of hours you worked during the previous quarter. For each billable hour you work, receive $1 towards paid training for credentials you take forward For each billable hour you work, receive $1 credit toward franchising your own OnCall enterprise anywhere in the United States. As a representative of OnCall, operate as if it were your own business -- as indeed it may be one day! The business we are building and the reputation we create today will reflect on the business you own in future. Giving back to the community - enjoy the satisfaction of using your skills to provide housing for the elderly and the most vulnerable people in our society. A percentage of company profits will also be donated to nonprofits in our community. This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. OnCall Experts may change job descriptions at any time, with or without notice, as service needs require. OnCall Experts is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.