Intake Team Lead

Intake Team Lead

Main Office - Denver, CO 80231

Overview

Salary Range $25.00 - $29.57 Hourly Position Type Full Time Education Level 4 Year Degree

Description

We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The Team Lead is responsible for supporting Supervisors and Case Managers in the CMA; this includes supporting with quality assurance activities, crises or complex needs situations, and providing floater caseload coverage for the Case Management Agency.

Essential Duties

Team Lead Duties

• Serves as a mentor to staff by training, guiding, and providing ongoing support to new and existing staff.
• Collaborates with the Training Team on Desk Level Procedure training for new hires and provides job shadowing opportunities.
• Provides coverage as needed for vacancies.
• Assists with crisis or complex needs situations.
• Collaborates and problem solves with supervisors, training team, program managers, and related organizational committees to ensure operational excellence.
• Works with leadership to understand the needs of case managers and the programs for which we provide case management.
• Assists with piloting new initiatives and/or special projects.
• Maintains professional and ethical manner with all internal and external interactions.
• Meets performance, quality, customer service, and coordination standards as assigned by the department management team.
• Participates in training and staff development opportunities.
• Actively takes part in team meetings and communicates progress and barriers with supervisor, program manager, and associate director.
• Maintains knowledge of regulations, policies, and procedures of current public assistance programs.
• Other duties as assigned.

Intake Case Manager Duties (when assisting with coverage)

• Responds to correspondence from the member, family, or provider within two business days. This includes response to questions, requests, concerns, status updates, etc.
• Schedules and completes all assigned assessments with the member and, if appropriate, care team in the timeframe required.
• Conducts assigned assessments in-person at the individual's residence.
• Monitors the status of financial eligibility and communicates updates to the member.
• Ensures all initial required paperwork is completed and updated in the member's profile in the state operated system.
• Provides information to the member and their care team about service delivery options and resources as needed.
• Responds to the complex needs of members and represents RMHS in team meetings to determine services and supports needed to meet the member's needs.
• Completes closures or terminations, as needed, and ensures members understand the complaint and appeal process.
• Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities.

Primary Case Manager Duties (when assisting with coverage)

• Responds to correspondence from the member, family, or provider within two business days. This includes response to questions, requests, concerns, status updates, etc.
• Schedules and holds assigned assessments and service plans with the member and, if appropriate, care team in the timeframe required.
• Ensures a PAR is completed prior to services being implemented and matches the annual assessment.
• Completes all required CDASS and IHSS paperwork as part of the annual service plan process.
• Submits utilization reviews to the utilization management vendor and responds to all follow up requests in a timely manner.
• Completes in-person, six-month monitoring visits with the member at their residence.
• Completes quarterly monitoring visits with the member and/or designated team members as assigned. This may be an in-person or virtual visit depending on the client's preference.
• Completes closures or terminations, as needed, and ensures members understand the complaint and appeal process.
• Ensures that a monthly targeted case management (TCM) activity is documented in the state operated case management system.
• Educates clients regarding various state plan benefits, programs, options and services.
• Monitors client status and satisfaction with services and adjusts support plan as needed.
• When needed, attends client focused meetings (internal/external) to facilitate changes in services or collaborate regarding the client's care.
• Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities.

Qualifications

Knowledge, Skills, and Abilities

• Communicates professionally and empathetically, both verbally and in writing.
• Knowledge, understanding, and competency of members who have disabilities and members who are elderly.
• Maintains confidentiality per HIPAA guidelines.
• Ability to manage working schedule and hours to effectively complete tasks assigned.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to speak calmly and help de-escalate members who may be upset by showing care and compassion.
• Ability to solve problems and concerns as they arise.
• Ability to attend in-person meetings with members at their residence.
• Knowledge of basic computer skills and ability to navigate client management systems.
• Ability to represent the mission, vision, and values of RMHS.

Minimum Qualifications

• A bachelor's degree; or
• Five years of relevant experience in the field of Long-Term Services and Supports; or
• Some combination of education and relevant experience
• Must be a current Case Manager with Long Term Care experience.
• Must be meeting expectations of current work.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.