Customer Service Assistant

Customer Service Positions

The Department of Parks and Recreation is seeking energetic and dynamic individuals to provide high-level customer service at the Sh arron Baucom Dale City Recreation Center and Chinn Aquatics & Fitness Center. Our facilities are demanding, fast-paced, and multi-tasking environments. Interested candidates must be highly motivated and self-directed but able to work within a larger team structure.

Various duties include directly engaging customers, providing clear and accurate information across all program departments in response to customer inquiries both in-person and over the phone, processing program registrations and transactions, handling cash, and other duties as needed for daily center operations.

Starting Pay: $17.99/hour. This is a PART-TIME non-benefitted position. The work schedule will vary to include mornings, days, evenings, weekends, and holidays and will require flexibility. Hours can vary between 4:30am to 9:30pm.

The Department of Parks and Recreation conducts DMV records checks on all licensed employees and criminal background checks on all hires age 18 years and older. The position is open until the advertisement closes with ongoing application review.

Nature of Work: Incumbents perform routine office support or customer service functions following established and specified procedures. Responsibilities may include faxing and copying documents; performing data entry; reviewing calendars to schedule appointments; reviewing documents for accuracy and completeness; and answering phones and routing calls. Incumbents perform standardized work following prescribed procedures and instructions. Distinguishing Characteristics This position is dedicated to performing customer service and office support functions. Work is performed in accordance with set procedures and guidelines, and deviation from those guidelines require approval.

Typical Class Responsibilities: 1. Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff. 2. Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information to ensure accuracy and completeness; keys information into applicable spreadsheets and/or databases. 3. Receives, sorts, and distributes a variety of correspondence, deliveries, and mail. 4. Files documents alphabetically, numerically, or by other prescribed methods in established filing systems; makes photocopies; and faxes documents. 5. Reviews calendars and schedules appointments and/or meetings. 6. Performs other duties of a similar nature or level.

Minimum Education, Training and Experience Requirements: High school Diploma/ G.E.D education and 0-12 months of related experience. Special Requirements: None. Physical Requirements: Positions in this class typically require reaching, standing, lifting, fingering, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.