Property Deployment Specialist

Property Deployment Strategist

Location: Chicago; must be willing to travel (Approximately 30%)

Employment Type: Full Time Onsite

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Position Summary

The Property Deployment Strategist plays a critical role in the successful deployment, adoption, and optimization of our self-guided touring solutions across multifamily communities. This role is primarily responsible for designing, building, and configuring self-guided tours, ensuring each property delivers a seamless, intuitive, and conversion-optimized prospect experience.

Working hands-on with our proprietary software and design tools such as Figma and Canva, the Property Deployment Strategist creates and deploys tours, conducts regular on-site property visits to walk communities and validate tour paths, collaborates with client teams, monitors early performance KPIs, and executes quality assurance to support long-term adoption by leasing staff and prospects.

Key Responsibilities

Client Onboarding & Tour Deployment

• Lead end-to-end onboarding for new communities, ensuring smooth system setup.
• Design self-guided tours for multifamily properties using Figma and Canva, following established templates and brand guidelines.
• Build and configure tours within our proprietary platform, ensuring all required steps, checkpoints, and configurations are completed accurately prior to launch.
• Validate tour path logic on-site, confirming a seamless, intuitive, and branded prospect experience.
• Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.
• Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.

Quality Assurance, Optimization & Reporting

• Conduct post-launch quality assurance testing of tours as built, validating flow, logic, and system reliability.
• Identify and correct configuration errors, incorporating client feedback and on-site observations.
• Track and report on key performance metrics, including time-to-launch, adoption rates, CSAT, first-tour success, and feature utilization.
• Provide actionable insights and recommendations to Client Success Manager to promote active conversions.
• Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.

Client Relationship & Collaboration

• Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.
• Partner with the Property Success Manager to help clients achieve maximum conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the first 45 days of deployment.
• Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.

Key Performance Indicators (KPIs)

Success in this role is measured by:

• Implementation Efficiency: % of launches completed on time and error-free.
• Adoption Rates: % of on-site staff trained and % of features activated during onboarding.
• Client Satisfaction: CSAT scores following onboarding and QA visits.
• Conversion Potential: Prospect engagement and utilization metrics within first 45 days.

Qualifications

• 1-2 years of experience in frontline multifamily leasing preferred.
• 1+ client onboarding, training, project management or implementation preferred (real estate technology, SaaS, or multifamily housing).
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role.

Employee Benefits

• Health Insurance
• 401(k) + company match
• Generous PTO and paid holidays
• Competitive salary and performance-based discretionary bonus
• Growth opportunities in a high-growth startup

Why Join Us

• Play a pivotal role in revolutionizing the leasing journey for thousands of prospects.
• Collaborate with innovative property management leaders and forward-thinking technology teams.
• Career growth in a rapidly scaling prop tech environment.

Employment Contingencies

• Must be legally authorized to work in the U.S. (no visa sponsorship available at this time).
• Employment contingent on background check and reference verification. xhyhwjd
• Compliance with Illinois and New York employment laws regarding criminal history disclosure.